Senior Business Analyst, Clinical Operations

Reporting to the Director of Clinical Operations & Strategy, the Sr. Business Analyst, Clinical Operations will help drive operational excellence and impact at scale. In this role, you will support the strategic and operational priorities of our Clinical Operations team by owning advanced analytics, forecasting, and performance measurement to drive efficiency and quality across our care delivery operations. You'll develop insights that guide strategic decisions, improve clinical frontline team utilization, and enhance the member experience. You'll collaborate closely with clinical leaders and cross-functional teams including Business Intelligence, Quality, Workforce Planning, and Product to turn data into actionable insights and help power Spring Health's mission of eliminating every barrier to mental healthcare.

This full-time, fully remote position is ideal for someone who is a proactive problem solver, comfortable working with data and systems, and excited to learn within a fast-paced environment.

What you'll do:

Performance Insights

• Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency.
• Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction.
• Partner with operational and business intelligence stakeholders to refine operational datasets and support ad hoc analytical requests.

Analytics & Reporting:

• Design and maintain dashboards and reports that translate complex data into clear insights for leadership and cross-functional teams.
• Synthesize findings into concise narratives that inform decision-making and drive operational initiatives.
• Collaborate with Business Intelligence and Product teams to enhance data accessibility and reliability.

Operational Strategy & Analytics

• Lead analysis of clinical operations KPIs including utilization, conversion to care, and care delivery efficiency.
• Build predictive models and scenario analyses to forecast clinical demand, staffing needs, and program capacity.
• Identify operational trends and propose actionable recommendations to improve workflow and service delivery.

Cross-Functional Collaboration

• Partner with Workforce Planning, Quality, and Learning & Development to optimize staffing models and clinical frontline staff engagement.
• Support implementation of new initiatives, tooling enhancements, and process improvements through data-driven planning.
• Present recommendations and performance updates to senior leaders and stakeholders across the organization

What success looks like:

• Improved forecasting accuracy and staffing precision
• Increased clinical efficiency and utilization
• Reduced manual data analysis and faster decision cycles
• Clear, actionable reporting that influences strategy

What you'll bring:

• Minimum of 2-4 years of experience in consulting, FP&A or strategy & operations
• Experience in modeling / forecasting
• Strong analytical skills and comfort working with large datasets; proficiency in Excel/Google Sheets is required
• Experience using SQL; familiarity with BI tools like Looker or Tableau
• Clear communicator who can distill complex findings into actionable insights
• A track record of proactively identifying problems and using data to drive solutions.
• Strong organizational skills and attention to detail; able to manage multiple tasks and deadlines
• Collaborative, curious, and eager to grow in a high-impact, mission-driven environment

The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.