Senior Client Services Lead (Anywhere Within The Contiguous 48 States)

The Senior Client Services Lead has a strong account management background and will serve as the day to day point of contact for our clients. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service we would like to hear from you!

The Gig:

• Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints
• Manage and facilitate client calls and new client administrator training
• Maintain all client documentation such as Standard Operating Procedures and process related documentation
• Engage in ongoing educational opportunities on product releases, updates and system functionality
• Educate, discuss and collaborate with clients on relevant product updates, engaging in consultation with Client Success Leader as needed
• Provide concise communication regarding new system functionality, industry news, open items, project initiatives and resolution activity
• Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service
• Coordinate Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items
• Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
• Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team
• When it comes down to it, make them love us…a lot!

What you need to make the cut:

• College Degree (or equivalent) preferred
• 7+ years' experience working with clients and building relationships with direct experience in the employee benefits/benefit administration industry
• 2+ years' experience operating as a Client Services Lead
• Must have strong understanding of healthcare administration and the impact it has on the industry
• Human Resources and HRIS (human resources information system)/payroll system(s) knowledge helpful
• Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization
• Ability to lead client meetings, deliver presentations and establish relationships
• Consultative approach to communication - giving the clients insight to activity in the market that may potentially impact their business - while providing solutions related to our platform
• Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
• Ability to maintain grace under pressure - especially during the busy season; basically the ability to bring order out of creative chaos during a compressed, high pressure period of time
• You must be a resourceful and creative problem solver - constructively working with team members to find solutions
• Tech savvy - must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
• Availability to travel up to 15%

The pay range for this position is $75,600 - $118,000 per year (pay to be determined by the applicant's education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).

This role is eligible to participate in the quarterly bonus incentive plan.