Senior Client Services Manager
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Job Description
Senior Client Service Manager
Why Join Visiting Angels?
Visiting Angels is a trusted, private, non-medical home care company dedicated to helping seniors live safely and comfortably at home. We are seeking a compassionate, driven, and experienced leader to join our team as Senior Client Service Manager, based in our Chadds Ford office. This is an on-site leadership role (not remote) and a unique opportunity to make a meaningful impact on clients, families, caregivers, and team members every day in a fast paced environment.
As a manager of managers, you will lead accomplished Client Care Managers, Client Service Managers, and collaborate closely with our Wellness team (RNs/LPNs). You will play a critical role in maintaining client relationships, ensuring appropriate staffing and scheduling, and supporting caregivers—always guided by our “Client First” philosophy. We are looking for someone who brings both urgency and empathy, who can confidently navigate challenging situations while fostering trust, consistency, and continuity of care. Experience leading teams in healthcare, call center operations, hospital scheduling, logistics, or similar high-volume service environments will be highly
What You’ll Do
Lead and support Client Care Managers, Client Service Managers, and the Wellness team (RNs/LPNs)
Oversee day-to-day client operations to ensure excellent client and caregiver satisfaction
Maintain strong relationships with clients and families while ensuring proper staffing and scheduling
Step in hands-on when needed to resolve issues or support the team
Improve processes to keep operations running smoothly and proactively
Track performance metrics and ensure accountability
Partner with Marketing and Inside Sales leadership
Participate in Management On-Call rotation every 2–3 weeks
Ensure compliance with regulatory and company standards
What We’re Looking For
Bachelor’s degree
10+ years of leadership experience in healthcare, home care, hospitals, call centers, operations, or logistics
Proven experience managing people, processes, and high-volume operations
Strong communication, problem-solving, and conflict-resolution skills
Calm, adaptable, and empathetic leadership style
Comfortable working in a 24/7 service environment
Proficient with Microsoft Office and scheduling systems
Authorized to work in the U.S.
Why Join Us
Meaningful leadership role with direct impact on clients and caregivers
Collaborative, mission-driven team
- Opportunity to build strong systems and lead experienced managers
- Career Growth- sky is the limit
If you’re a hands-on leader who values service, teamwork, and accountability, we’d love to hear from you.
ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.
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