Senior Client Solutions Specialist (US) (Remote)

Role Description

Our fast-growing company is seeking a dynamic, strategic, and collaborative Senior Client Solutions Specialist to join our team. This role is a unique opportunity to work at the intersection of innovation and customer value—where our software and hardware solutions complement and enhance our core offerings for our strategic customers. 

As a Senior Client Solutions Specialist, you will act as a force multiplier across our global sales organization, partnering closely with core sales teams to identify, position, and close opportunities that integrate r-pac CNCT into existing customer relationships. You'll help translate customer needs into meaningful solutions and support joint selling efforts, to drive revenue and accelerate the adoption of our software and hardware as part of our broader value proposition. 

Strategic Planning

• Identify growth opportunities within key customer segments and develop tailored strategies that leverage the r-pac CNCT offering. 

• Identify and prioritize target markets, sectors, and potential clients for business growth. 

• Gather market intelligence and customer feedback to inform product and go-to-market strategy. 

• Establish and maintain clear visibility into performance metrics and contribute to accurate forecasting, reporting directly to the leadership team. 

Growth and Pipeline Development 

• Partner with core sales teams globally to co-sell and cross-sell our tech solutions into existing accounts. 

• Build and manage a healthy sales pipeline by working cross-functionally to qualify, prioritize, and pursue new business opportunities. 

• Participate in client meetings, presentations, and solutioning to position the r-pac CNCT portfolio as a value-add to their current investments. 

• Serve as a trusted advisor to sales teams, educating them on how our enterprise solutions complement core offerings. 

• Help identify potential ecosystem partners and industry influencers for our Biz Dev team. 

• Represent the company at industry events, conferences, and trade shows to showcase our capabilities and solutions. 

Collaboration & Innovation

• Develop and maintain strong relationships with key customer and internal stakeholders. 

• Effectively transition from sales to post-sale by working with the Customer Success and Implementation teams to ensure a smooth onboarding process and alignment on customer expectations, scope, and desired outcomes. 

• Stay updated on emerging technologies and industry trends to provide innovative solutions. 

• Provide feedback to internal teams on customer requirements and market demands. 

Key Performance Indicators (KPIs)

• Revenue Contribution: Value of software and hardware solution revenue closed and value of core product revenue influenced as part of r-pac CNCT sales.  

• Pipeline Development: Number and value of qualified deals added to the pipeline.  

• Customer Expansion: Existing core customers adopting solutions (cross-sell/upsell success rate). 

• Deal Metrics: Win Rate; Time to Close; Forecasting Accuracy 

• Handover Effectiveness: Measured through internal CS team feedback and onboarding success metrics (e.g., implementation satisfaction, onboarding timelines, Customer NPS score). 

Skills and Qualifications

• Master's or Bachelor's Degree in marketing and sales, communication, business or IT. 

• 5+ years of B2B sales or business development, ideally within tech, SaaS, or enterprise solutions. 

• Proven success in a matrixed environment with cross-functional collaboration. 

• Demonstrated ability to support and empower sales professionals while driving own initiatives. 

• Strong consultative selling skills, with a track record of building long-term client relationships. 

• Strategic thinker with the ability to connect technology solutions to business value. 

• Excellent communication, presentation, and interpersonal skills. 

• Knowledge of RFID technology.*  

• Background in service bureau industry is a plus. * * * *  

• Global or regional experience working with enterprise accounts is a plus. 

• Willingness to travel for client meetings and industry events as needed. 

• Fluency in English and at least one additional language a plus. 

Software Used

• MS Office Suite (Word, Excel, PowerPoint, Outlook) 

• CRM (HubSpot)