Senior Clinical Program Manager (Remote)

Description

The Senior Clinical Program Manager will be responsible for facilitating and successfully delivering implementations of the ProofPilot product suite. He/She will support the product team on assigned projects from inception to completion. He/She will support the customer success team on day-to-day project management and client management activities. The Senior Clinical Program Manager will work closely with the technical and support teams, providing direction on specific tasks that will enable project success.

The Senior Clinical Program Manager will have an expert understanding of ProofPilot's suite of engagement solutions.

Key Responsibilities

• Manage and deliver successful customer implementations
• Build customer loyalty by providing exceptional service during Implementation
• Collaborate with Technical and Product teams to ensure application meets customer needs
• Support pre-sales team with sales activities for the ProofPilot product suite as needed
• Assist customer with current and future state business process definition
• Interact with Support team to ensure a smooth hypercare period and handover post-implementation
• Maintain expert knowledge of IRB and EC approval requirements
• Maintains a familiarity with GCP guidelines
• Serves as the primary point of contact for delivery with assigned accounts
• Schedules and runs project meetings and routine governance meetings
• Provides frequent and routine updates on key account project status
• Participate in continuous improvement of customer success plans that drive customer adoption, retention, and satisfaction.
• Establish metrics and KPIs to measure the effectiveness of customer success initiatives.
• Collaborate with cross-functional teams to ensure customer needs are met and exceeded.

Qualifications

• Bachelor's degree
• Demonstrated expertise with a minimum of 3 -5 years in clinical research or pharmaceutical industry.
• Previous experience at clinical trial sites is highly desirable.
• In-depth knowledge of clinical research, spanning study start-up, execution, clinical operations, and close-out for Phase I-IV trials
• Proven experience in collaborating within cross-functional teams
• Familiarity with or experience in SaaS product models
• A positive attitude and a strong willingness to learn
• Exceptional problem-solving, organizational, and leadership skills are crucial
• Excellent communication skills are a must, enabling effective conveyance of messages to both study team members and external partners, including vendors and consultants