Senior Contract Fulfilment Analyst

Job Title

Senior Contract Fulfilment Analyst

External Job Title: Senior Contract Fulfilment Analyst Americas

Position type: Permanent

Location: Bogota, Colombia (Hybrid)

About Your Business Area/Department :

As the Senior Contract Fulfilment Analyst Americas you will be responsible for managing AMERICAs Global Agreements; being the entry point for customer queries, executing billing and reporting. Supporting negotiations or new contracts fostering standardization. Within the Regional Processes Owner (RPO) role You will identify, formalize, and improve business processes by mapping workflows, measuring key performance indicators, and promoting tools and techniques that enhance efficiency and performance. Lead a culture of continuous improvement and knowledge sharing.

Summary of the role:

Ensure proper simple and complex multinational accounts billing, reporting and business controlling of Amadeus revenues, in order to safeguard and maximize company incomes, being the entry point in the department internally and externally for multinational accounts working in liaison with other departments within the company as for example Controlling, Commercial Finance, Accounting, Legal, Business lines, amongst others. Control and monitor billing of contracts/products based on contract conditions, SAP implementation for the accounts ensuring all areas affected meet the conditions of the GA. In addition, help the Regional Process Owner with activities in the FSC: overview of key accounts, help in Lead to Cash program and support with project initiatives.

In this role you'll:

• Define, review and validate requirements for billing. Ensure SAP is properly set up. Control and monitor billing of contracts/products in charge. This accountability includes several manual calculations required based on complex contract conditions.

BILLING REPORTING AND OTHERS:

• Define, review and validate requirements for automatic reporting. Produce internal/external commercial reports, in agreement with multinational accounts and commercial account managers, monitoring the revenue and incentives incurred by the contracts in charge.

CONTRACT CONDITIONS FOLLOW-UP:

• Track revenue deviations compared with previous year and contract conditions. Identify root causes for these deviations (discounts…). Specific contract management follow-up in the case of complex contracts, ensuring all areas affected meet with the conditions fixed in the agreement. Review prior to signature and validate the commercial conditions from a revenue Management point of view and assure that pricing or product models are feasible.

CUSTOMER SERVICE:

• Entry point for Customers, Sales, Controlling, Accounts Payable, Account Managers and Commercial Finance areas for MNAs billing related topics. Respond to our customers on ad hoc requests regarding billing and own reporting topics. Very customer focus service in case of complex contracts, setting and leading periodical meetings with them in order to follow-up on billing figures, calculations, reporting and contract conditions.

BUSINESS CONTROL:

• Control and manage accounts

• Track revenue deviations compared to expected revenues

• Identify root causes for these deviations (discounts, contractual status…)

• Propose corrective actions

• Detect and avoid errors in billing with proper control procedures and checks

TRAVEL SELLERS CONTRACT FULFILLMENT:

• Support regular evolution according to best practices, internal/external needs and business priorities

• Support Coordination and decision making with other Finance and non-Finance related process / strategic initiatives concerning Order to Cash

• Support the validation and approval process for FSC KPIs and SLAs

• Support FSC Follow-up and local SOPs updated, as well as any other relevant process related and functional documentation. Support that necessary materials for training regarding global processes is provided to users and available in the corresponding folders/Sharepoints

• Support arbitration over improvement opportunities identified by the FSCs or Quality Assurance team that affect the processes. Once these improvement opportunities are validated, support the implementation to ensure alignment and quality.

About the ideal candidate:

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field

• Billing or Accounting Experience: Previous work in billing, accounts receivable, accounts payable, or general accounting is highly desirable

• Good problem-solving skills with the ability to interpret and implement complex financial data.

• Excellent analytical skills with the ability to communicate complex financial information clearly.

• Minimum 5 years of experience in Finance, ideally in multinational company.

• Reliability: Consistency in meeting deadlines and fulfilling responsibilities.

• Team Player: Ability to collaborate effectively with others in the finance department and across the organization.

• Customer Service Orientation: Courteous and professional demeanor when dealing with clients and resolving payment issues.

• Proficiency in English, Spanish any other language is nice to have

• Knowledge of SAP systems, Excel, PowerBI, Qlik tools

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Hybrid working model.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• A critical mission and purpose- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn- Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• A caring environment- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• A complete rewards offer- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

• A diverse and inclusive community- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• A Reliable Company- Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.