Senior Customer Service Coordinator

Martin Marietta is seeking a Sr. Customer Service Coordinator to lead the order entry and fulfillment process within the Martin Marietta Magnesia Specialties division. The role involves interfacing with external customers and internal stakeholders to ensure a seamless sales cycle.

Responsibilities:

• Accountable for entering customer orders into the ERP system and then monitoring the shipment until the delivery is successful.
• Directly engage with customers, providing value-added support to enhance their overall experience.
• Partner with commercial and manufacturing team members to handle periodic account actions, including pricing notifications, sample requests, regulatory inquiries, quality issues, and specific billing questions.
• Assist in the setup of new customers and managing existing customer information within the internal system database.
• Assemble and distribute relevant sales and order reports to the organization.

Requirements:

• The ideal candidate should have 5+ years of experience in an account support role, demonstrating a customer-centric mindset.
• The ability to work both independently and with cross-functional teams is essential.
• Strong administrative skills are required, including proficiency in verbal, written, and interpersonal communication.
• Capability of performing multiple tasks and effectively prioritizing while maintaining attention to detail.
• Excellent problem-solving, decision-making, and analytical skills are important for success in this role.

Preferred Skills: (Optional Section)

• Associate's degree or higher
• International shipping experience
• Experience working with ERP systems - JDE, SAP, etc.
• Expert level proficiency of Microsoft Excel