(USA) Senior Director, Claims Management

Position Summary...

The Senior Director, Walmart Claims Services Strategy and Transformation, is responsible for working with the Vice President and fellow Senior Directors to set the strategic direction, operational excellence, and lead transformation of the Claims Services department. This leader will drive innovation, process improvement, and best-in-class claims management, ensuring alignment with industry best practices and Walmart's business objectives. The role requires deep industry expertise in claims operations, program management, financial oversight, stakeholder engagement, and talent development. You will collaborate closely with Claims, Legal, Risk, Finance, and Technology teams to design advanced analytics, deliver insights, and drive measurable improvements in the claim's lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence. About Walmart Claims Services Team at Walmart Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart's commitment to integrity and service.

What you'll do...

An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Key Responsibilities Include:

• Developing master transformation workplans across multiple workstreams of Walmart Claim Services, specific to and workers compensation, general liability, auto liability, and property claims.
• Partnering with Senior Directors of claim operations, systems, data, analytics, strategy and finance to document current state process and future state needs.Build journey maps for how process and roles will change through transformation.
• Acting as deep subject matter expert in implementing industry emerging best practices and innovative solutions, inclusive of generative-AI and process automation to streamline claims operations and improve financial outcomes.
• Ensuring transformation remains within compliance withregulations and Walmart's internal standards.
• Collaborating with business partners to identify opportunities for process improvement and cost savings.
• Providing exceptional service to associates, customers, and partners throughout the claim's lifecycle.

Program Definition & Management

• Define and implement program strategies impacting the entire claims domain, incorporating business requirements and priorities.
• Set goals, stage gates, critical delivery paths, and key deliverables for large-scale, cross-functional claims and transformation programs.
• Prepare benefits realization plans and ensure alignment with organizational objectives.

Program Estimation & Risk Management

• Identify and allocate internal and external resources for program success.
• Anticipate risks and challenges, communicate proactively with stakeholders, and develop scenario-based corrective actions.
• Define and track performance measures and milestones, generating improvement plans as needed.

Stakeholder Influence & Consensus Building

• Build consensus in sensitive situations, presenting conflicting perspectives constructively.
• Confidently present to organization-wide audiences, leveraging data, analytics, and financial acumen.
• Serve as a trusted advisor, influencing stakeholders to take necessary actions and coaching others in effective communication.

Financial Management

• Create, manage, and monitor program budgets for multiple initiatives.
• Oversee delivery schedules, cost expenditures, and manage delays with stakeholders.
• Project ROI and define financial performance metrics for programs

Program Monitoring & Control

• Define performance objectives and metrics for tracking program completion across claims products and domains.
• Engage with business partners to design and monitor program success metrics.
• Make proactive decisions regarding program risks, forecasts, budgets, and milestones.

Business Operations

• Analyze business performance and trends, including competitors, customers, and partners.
• Participate in organizational strategy development and demonstrate how the function contributes to results.
• Build business cases for major initiatives using economic, financial, and organizational data.

Technology & Industry Awareness

• Maintain current knowledge of insurance, claims processing, and TPA industry trends, regulations, and best practices.
• Participate in developing domain strategy with executive leaders.
• Evaluate and validate business cases for projects and initiatives.
• Approve strategies, initiatives, and projects, and contribute to strategic decision-making.
• Model industry practices best and engages externally to build Walmart's brand.

Leadership & Talent Development

• Attract, develop, and retain a highly skilled and engaged workforce.
• Support mentorship, workforce development, and succession planning.
• Foster a culture of integrity, ethics, and compliance, supporting Walmart's values and Open Door Policy.

Community & Partnership Engagement

• Lead key community outreach and involvement initiatives.
• Engage stakeholders in the development and execution of business plans.

Key Skills

• Claims Operations & Transformation 
• Program Management 
• Financial Management 
• Influencing Skills 
• Business Strategy 
• Effective Communication 
• Industry & Regulatory Knowledge 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include : - Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree or related area and 4 years’ experience in insurance claims or related area. Option 2: 6 years’ experience in insurance claims or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service

Primary Location...

905 Customer Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.