Senior Field Service Technician

Nordson Industrial Coating Solutions, a global leader in Industrial Coating Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

The Senior Technical Service Associate will Supervise and assist plant specialists to service and install new and existing equipment. This includes performing equipment installation supervision, maintenance supervision and providing training in the Powder/Liquid/Container/UV lines of business.

Essential Job Duties and Responsibilities

• Lead and manage complex installation projects of new equipment, ensuring alignment with customer expectations and company standards.
• Serve as the primary site manager and senior Nordson representative during all phases of installation and commissioning.
• Supervise and mentor skilled tradesmen and junior engineers, providing technical guidance and ensuring adherence to safety and quality standards.
• Act as the primary liaison between customers, internal teams, and third-party contractors to resolve technical and logistical issues efficiently.
• Deliver advanced troubleshooting and diagnostic support for mechanical, electrical, and electronic systems, including PLCs and robotics.
• Conduct comprehensive system audits and performance evaluations of Nordson equipment, recommending improvements and upgrades.
• Develop and deliver technical training programs for customers and internal staff, ensuring knowledge transfer and operational excellence.
• Maintain expert-level knowledge of Nordson products, industry trends, and regulatory requirements.
• Lead continuous improvement initiatives and contribute to product development feedback loops based on field insights.
• Prepare detailed technical reports, documentation, and project summaries for internal and customer use.
• Perform other strategic and technical duties as assigned

Education and Experience Requirements

• Associate's degree or two-year technical certificate.
• 3-5 years successful experience in industrial service or equipment installation is required.
• 3-5 years of Experience in a Nordson ICS Field Engineering Role
• Experience with PLC troubleshooting with Allen Bradley controls required.
• Basic electro-mechanical troubleshooting skills required.

Skills and Abilities

• Detail-oriented, self-starter with strong communication and organizational skills.
• Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment.
• Experience finishing industry is required.
• Proficient in Microsoft Office.
• Ability to travel, including intermittent international travel is required.
• Demonstrated ability to learn.

Working Conditions and Physical Demands

Field environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated 75-90%, depending on candidate location.

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Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Industrial Coating Solutions

Manufacturers rely on Nordson Industrial Coating Solutions equipment for the precise application and curing of powder coatings, liquid paint, ambient temperature adhesives and sealants, and food and beverage container production. By joining our team today, you will help us bring innovative ideas to life. Nordson Industrial Coating Solutions is a global team that works to create industrial coating solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Industrial Coating Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.