Senior Lead, Internal Communications

We're looking for a Senior Lead, Internal Communications to join our high-performing team and report directly to the Director of Internal Communications. This role will be instrumental in shaping how we connect with, inform, and inspire our employees. You'll help define our voice, drive messaging across the company, and partner with leaders to ensure our internal communications are clear, consistent, and aligned to our strategy and culture.

We're looking for a Senior Lead, Internal Communications to be a critical part of a high-performing team responsible for informing, inspiring, and aligning our global employee base. Reporting to the Director, Internal Communications, this person will play a key role in the management and creation for Klaviyo's company-wide events and content, ensuring Klaviyos feel connected to the company's mission, leaders, and customers. You'll also support other internal communications programs and initiatives, partnering closely with cross-functional teams to deliver compelling messages. We are looking for a high-energy self-starter who loves to get creative across all mediums and is eager to make an impact on our culture.

In this role you will:

• Play a key role in building and delivering company-wide communications campaigns and strategies that keep employees informed, engaged, and aligned.
• Create high-impact messaging and evolve the voice of our internal communications to ensure it is clear, consistent, and resonates across the organization.
• Collaborate closely with global business leadership to translate their vision into compelling executive communications and presentations, and give guidance on positioning and messaging
• Work closely with our People team to support communications across a range of initiatives including employee programs, culture initiatives, and organizational announcements.
• Support change management communications that help employees navigate change with clarity and confidence.
• Oversee the planning and execution of company-wide events - from town halls and kick-offs to onsite experiences - ensuring each moment reflects our priorities and drives alignment with high-quality content and messaging
• Continuously experiment with new formats and content approaches to keep internal communications fresh, inclusive, and effective.
• Use insights and feedback to optimize channel strategy, evolve messaging and improve employee engagement
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are:

• 10+ years of experience in internal and/or external communications.
• Exceptional writer and sharp editor who can translate executive vision into messaging and stories that land. Write with clarity, purpose and keen sense of audience and tone.
• Proven ability to work closely with senior leaders, exercising strong judgment, discretion, and a solutions-first mindset.
• Skilled at building compelling narratives that engage global employees, align teams, and strengthen culture.
• Adept at managing multiple priorities with precision, navigating cross-functional stakeholders and tight deadlines while thriving in a dynamic, fast-paced environment.
• Curious and excited about experimenting with and adopting AI tools to accelerate content development and communications impact.
• Experience leading live internal meetings, and confident working alongside executives to shape the message and moment.
• A team player who thrives in fast-paced, high-growth environments and believes great internal comms builds culture, clarity, and connection.
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

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