Senior Manager, IT Support Lead

Motional's global headquarters are located at 100 Northern Avenue in Boston, MA. Nestled in the bustling Seaport district with sweeping views of Boston Harbor and downtown Boston, the office is located close to major transit lines and a quick walk to various restaurants and popular attractions.

Mission Summary:

As the IT Lead, you'll be a critical technical leader and mentor, responsible for shaping our IT support and operations. You will foster a culture of technical excellence and collaboration while leading key projects in application management, automation, and strategic planning. This role requires a blend of hands-on technical expertise and forward-thinking leadership.

What you'll do:

• Mentor and train the IT Support Team, creating a customer-focused and collaborative environment that delivers exceptional service.
• Identify and implement the right automation tools to simplify workflows and enhance our operational efficiency.
• Oversee application administration and support, including being the primary point of contact for Atlassian Cloud.
• Work with IT leadership to develop and maintain the IT Technical Roadmap, ensuring our technology strategy supports the company's long-term vision.
• Collaborate with internal IT teams and manage vendor relationships to resolve complex issues and optimize technology services.
• You will be responsible for new application integrations, setting up SAML SSO/SCIM, and partnering with our Cyber Security team to manage Okta.
• You'll also play a key role in evaluating emerging technologies, including AI, to keep our IT systems at the forefront.

What we're looking for:

• 5-7 years of experience in IT systems administration, including at least 2 years in a lead or supervisory role.
• Strong administration skills for core IT applications such as Okta, G Suite, Microsoft, MDM, Slack, and Zoom.
• Experience with automation tools like Okta Workflows, Zapier, or Tines.
• Experience with HRIS Application Integration like Oracle, Workday, or ADP.
• Excellent problem-solving and troubleshooting skills.
• The ability to quickly adapt to new technical environments.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Creative thinking skills and strong analytical skills.
• A desire to continually upgrade technical knowledge.
• A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Bonus Points (not required):

• Okta Administration or Atlassian Administration certifications.
• A+ and Linux+ certifications.
• Knowledge of Bash scripting.
• Configuring and maintaining Virtual Machine Environment (VMWare, Hyper-V, AWS or VDI)

Motional IT Team Members have exposure to a variety of leading edge technology on-premise and in the cloud to deliver capabilities to develop autonomous vehicles and related segments. Individuals in this role can expect to have exposure and opportunities to work on large scale storage clusters (PB), high speed networks (100Gbps), high performance compute services in the cloud, and a variety of other industry leading solutions.

We are a growing IT department and encourage skill set growth among our team. Motional is moving on cutting edge technology and it's an exciting space to work in.

This role is hybrid from our Boston office. It requires two in-office days each week, ideally Tuesday and Thursday.