Senior Manager, Technology Operations, Customs Program

Position Summary...

The Walmart US eCommerce cross border inbound team builds products that allow Marketplace Sellers increased selection by offering fast, reliable, and affordable shipping options from overseas factories to the Walmart Fulfillment network.  We are seeking an experienced Senior Manager to own the customs program in a fast-paced, rapidly growing, cross border inbound logistics service.

What you'll do...

The Senior Manager will own the customs program, which will include setting the long-term strategy to deliver import/export customs products that our sellers will love; creating a critical roadmap to achieve our program goals; defining, measuring, and driving to achieve key success metrics; ensuring project deliverables remain on track (on time and on budget); and communicating and/or escalating program risks. This role is wide ranging in its scope and will include business strategy, project planning, change management, and tracking issues to resolution. You’ll sweep us off our feet if: 

• You are a self-starter with a builder mindset, learning and iterating while managing complexity in large and multi-threaded projects. 
• You thrive at bringing order to ambiguity. 
• You possess superior communication skills, flexibility, and ability to juggle multiple tasks to meet aggressive deadlines. 
• You’re organized, disciplined, and can manage multiple projects simultaneously. 
• You’re experienced with executing cross functional projects without direct authority over the teams involved. 
• You have a background in trade compliance, supply chain, cross border logistics services, and/or freight forwarding. 
• You are a licensed Customs Broker.

You’ll make an impact by: 

• Thinking Big – You understand market trends and how they relate to what Sellers want and how they behave in your space.  You anticipate your customers’ expectations and exceed them.  
• Moving fast – Work in an agile and iterative team environment. 
•  Managing the Project Planning Process – Work with product and program teams cross-functionally within Walmart to drive efficient and timely project planning processes and business reviews. 
• Driving effective change management – Standardize and lead change management process. 
• Communicating change and progress – Create and consolidate communications for internal and external audiences in your space.  
• Managing Issues – Drive resolution of key issues, escalations, and projects.   
• Working cross-functionally and across multiple locations – Communication, collaboration, and organization are key to your success. You will provide program leadership for cross-function teams to deliver on your strategy across business, product, tech, support, and operational organizations.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Bentonville, Arkansas US-09401: The annual salary range for this position is $90,000.00 - $180,000.00 Bellevue, Washington US-11075: The annual salary range for this position is $108,000.00 - $216,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include : - Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.