Senior Manager Systems Safety and Special Projects

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Senior Manager Systems Safety and Special Projects

Salary Range: $90,000-$125,000

The Senior Manager Systems Safety and Special Projects assists the Director of Operational Safety in leading, directing, and monitoring the continual improvements in operational, occupational, and systems safety within Keolis Commuter Services by leading special projects.

Minimum Knowledge and Experience:

• 8+ years of operational experience within a rail organization
• 5+ years’ experience in Engineering (Track or Signal Preferred), Transportation (Train and Engine, Dispatcher preferred), Mechanical, or similar Operations experience
• 3+ year’ experience within a Safety Department (preferred)
• Understanding of the operational application of theoretical concepts such as safety culture
• Thorough understanding of FRA CFRs and OSHA regulations
• Certificate in Systems Safety (preferred)
• RWP Qualifications (required), NORAC, MW1, CWR, Blue Signal (preferred)
• Knowledge of emergency response (NIMS/ICS) and preparedness
• Familiarity with C3RS Program
• Proficiency in MS Office software
• Familiarity with Operation Life Saver (OLI)
• Other software (Comply365, Power BI, MS Visio, Coruson, TRMS)

Skills:

• Lead continuous improvement plan for operational safety
• Engage in strategic decision-making and a strategic mindset
• Interpretation of state and federal regulatory governance
• Lead and support a subordinate team
• Maintain effective relationships with internal and external stakeholders
• Lead operational investigations
• Oversee and assist in the implementation and continued growth of risk and change management
• Effectively communicate safety strategy and direction with all levels of the organization

Key Accountabilities (Essential Job Duties):

Event (accident/incident) Management

• Assist Director of Operational Safety in managing direction and governance for conduct of operational investigations, including notification procedures, and activation of emergency response 
• Manage on-call roster for event management
• Perform on-call duties for event management as per the roster
• Ensure events are classified appropriately and federal coding is applied
• Lead interviews with involved personnel
• When necessary lead an investigation team, ensuring the analysis of the event clearly identifies the threats, errors, and system components that resulted in the outcome (as per requirements of Operator Safety Compliance Plan)

Operational Risk Management

• Assist Director of Operational Safety in managing governance for operational risk management including the conduct of risk assessments, development of risk management plans, employment of risk registers and tools for their conduct
• Maintain expert level knowledge of operational risk management
• Participate in and facilitate (when necessary) risk assessment/register reviews as required
• Mentor business units in risk management
• Review risk assessments and risk management plans in accordance with risk governance such that the safety culture continually evolves

Change Management

• Assist Director of Operational Safety in managing governance for operational change management processes including the development of work aids
• Mentor business units in change management such that the safety culture continually evolves
• Provide subject matter expertise (safety) for departmental projects
• Review change management plans with business units (when necessary)
• Occupational Health and Safety (OSHA)
• Assist Occupational Health and Safety Manager with all functions on request
• Be familiar with health and safety including fire prevention, safety equipment, and first-aid

Special Projects

• Lead teams in completing special projects when assigned
• Develop project management plans for special projects
• Ensure project timelines are met and be able to adjust when necessary
• Provide periodic updates to Director of Operational Safety and VP SSQE on project statuses
• When necessary create presentations on project statuses

Engagement

• Represent Safety at various meetings - safety boards, safety committees, and calls
• Develop and maintain a trust-based constructive/productive working relationship with the management of the business units
• Provide advice and recommendations to business units that minimize disruption (as much as possible) and demonstrate an effective partnership between Safety and business units
• Lead, design, and participate in Safety initiatives as required
• Produce and publish safety alerts/flashes as necessary

Organizational Specific

• This position is required to be on-call on the duty roster. The organization may provide logistics such a company vehicle and tablet for the purpose of this function
• This role may be required to perform other functions under the direction of Director of Operational Safety and/or Vice President Safety, Security, Quality, & Environment
• Working Conditions (including Physical Demands): 
• This position can expect to spend up to 30% outdoors or in facilities across the network
• The nature of the incident response will expose the candidate to loud noise, extreme temperatures, and possible fatalities.
• Essential Physical Requirements - able to type, climb, and traverse uneven surfaces
• Travel Requirements - position requires travel within Massachusetts and Rhode Island to all facilities across the network
• Some out-of-office hours may be required. Position is on the on-call roster (24 hours every 6-12 days)

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily.  If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.  Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.