Senior Media Operations Technician, Master Control

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

The Senior Media Operations Technician is the technical lead and subject matter expert for the Media Operations Center to support the live broadcast and transmission. Reporting directly to the Media Operations Supervisor, you will work with multiple teams building relationships and communication to ensure the quality of our broadcast and functionality of broadcast equipment. You will report to the Manager of Media Operations.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

As a Senior Media Operations Technician, you will be proficient in all systems and workflows to help maintain our high operational standards. You will ensure the successful operation of transmission output and seamless delivery on all broadcast platforms and streams, prioritizing the assigned operational workload and maintaining best practices. You will be the first responder to address any technical issues related to the broadcast, escalating to our engineering team. You will mentor less experienced team members, promoting the development of an experienced team.

Must have availability to work 1st, 2nd and 3rd shift

• Responsible for all incoming live and remote feeds and booking and scheduling of remote broadcasts. Provide high-level oversight to all transmission needs for the network.
• Maintain the output of all live and non-live channels and monitor the NOC dashboard to troubleshoot any broadcast network devices.
• Quality control and integrity checks of all incoming and outgoing video and audio signals.
• Provide troubleshooting and support for transmission, control room systems, still store, play out, graphics, cameras, robotics, switchers and routers.
• Perform equipment installation, maintenance, and debugging. Specify parts to be ordered for repairs and projects.
• Maintain transmission and communication systems to ensure maximum reliability for all QVC platforms.

What You Bring

• A College Degree, Technical School, Military Training or equivalent combination of training and experience.
• 3+ years of recent leadership experience in engineering, media operations, or network operations in a television broadcast environment.
• Must have experience troubleshooting broadcast equipment and systems, and react quickly to critical situations that occur in live broadcast situations.
• Experience with component level troubleshooting and broadcast equipment, systems design, and installations is required.
• Understanding of television production processes, broadcast operations, and technical production requirements.

Remote work is not permitted in NYC at this time.

#LI-Onsite

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.