Senior Operations Manager

Senior Operations Manager

Location: Austin, TX | Commitment: Full-time | Level: Senior

About Abode Money

Abode Money is building the financial home for your home.

Our mission is simple: Make homeownership more affordable for everyday homeowners. We're using AI to automate the hard parts of saving on home costs such as property tax, insurance, utilities and more. 

We see a future where AI does the heavy lifting for homeowners (analyzing data, fetching documents, filling forms) - so homeowners can avoid headaches and live more affordably. No one is doing this today, and we see creating an ongoing relationship with homeowners as a massive gap in the market.

We have incredible backers, including Core VC, Drive Capital, Sequoia and 81 Collection.

The Role

We're looking for a highly autonomous utility player to lead operations initiatives. This will be the first full time operations hire on the team and will work closely with the CEO and COO.This role is built for someone who wants real ownership, thrives on accountability, is deeply data-oriented, and will run through walls to get the job done.

What You'll Do

• Operations Swiss Army Knife: Take on ambiguous, high-impact problems and drive them to completion with urgency, ownership, and data-backed decision-making.
• Own Customer Support Operations: Run customer support end-to-end, including managing and scaling a contractor team, setting SLAs, and building repeatable support processes.
• Lead Lifecycle & Email Execution: Manage customer email communications across onboarding, drip campaigns, and collections. Own deliverability, segmentation, and performance metrics.
• Manage Appeals Filing at Scale: Own the full appeals filing process across counties, ensuring accuracy, timeliness, and compliance while managing a team of 5+ contractors.
• Translate Regulations into Action: Research and interpret local property tax regulations, create clear customer-facing guides, and surface local nuances to the product and engineering teams.

Who You Are

• You are a natural owner who thrives in fast-paced, ambiguous environments.
• You are strategic and analytical, but confident in making decisions with imperfect information.
• You are a strong communicator who can influence and rally cross-functional teams.
• You are biased toward action and unafraid to get your hands dirty.
• You are low-ego and high-accountability. Your work - not your volume - builds your reputation.

Basic Qualifications

• You're in Austin or willing to relocate. We're in-person 4 days a week.
• You have 3+ years of experience in consulting, banking, product, operations, or early-stage startups.
• You have a track record of taking projects from idea to execution independently.
• You are Proficient with AI (ChatGPT, Gemini) and data (Excel/Google, SQL) tools.

Our Core Values

• Take ownership. Single-threaded autonomy is the best way to build with accountability. Getting from 90% to 100% is an under-appreciated skill in a startup, but it's what moves the needle.
• Move fast. Be decisive. Learn quickly. Iterate relentlessly. Speed is our advantage—never let perfection slow progress. Build so no one can catch us.
• Be resourceful. We accomplish more with less. Constraint breeds resourcefulness and invention. No matter the challenge, you always find a way. No one says, “That's not my job.”
• Challenge convention. Be creative. Question existing solutions to fix broken systems. And stand out. The world is full of noise, so think boldly and be different.
• Measure everything. Data is our truth. We quantify instincts, validate decisions, and track what matters. If we can measure it, we can improve it.

If this sounds like the environment where you do your best work, we'd love to talk. Reach out to Zack Green at zack[at]ownabode.com.