Senior Premium Administrator

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description:

Senior Premium Administrator

The opportunity:

This position is responsible for the accurate and timely posting of premium received from clients to the Administrative System as well as researching any premium related issues with a client. The Senior Premium Administrator will serve as the lead on any issues, questions, or training needs that may come up during the normal course of business for a Premium Administrator.

How you will contribute:

• Ability to provide one-on-one training and serve as a resource to Premium Administrator
• Strong analytical and problem solving skills
• Strong customer service skills
• Proficient in math skills and billing procedures
• Strong computer skills, proficient in a PC environment with MS Word, Excel and e-mail systems
• Ability to work independently, initiate and prioritize regular work duties and small projects
• Ability to multi-task, be detail oriented, organized and exercise good time management skills
• Strong written and verbal communication skills
• Ability to work professionally and effectively with co-workers, clients, vendors and others with whom DRMS does business

What you will bring with you:

• Minimum 3 years prior insurance billing experience required

• High School Diploma or equivalent required

• Familiarity with insurance concepts preferred

• Acts as the lead and works to resolve any issues or questions that arise during the normal course of business for the Premium Administrator

• Mentoring and one on one training of Premium Administrator

• Post premium payments to the Administrative System in an accurate and timely manner

• Analyze the following on a monthly basis:

• Due & Unpaid

• Actual to Expected (A/E)

• Verify New Sales Data with established parameters

• Ensure all unapplied cash amounts are resolved with Client

• Identify and report premium discrepancies to Underwriting and to the client

• Process group terminations

• Research premium records for Underwriting and Claims and ensure all items are identified and documented

• Escalate any unresolved discrepancies to Senior Manager, Claim Accounting & Premium Services

• Coordinate with internal and external auditors to answer audit questions regarding blocks of business

• Reconcile premium settlements received from clients to the payments received through our bank accounts

• Maintaining and regularly updating departmental documentation, including job aides

• Collaborate with Finance to review the financials, as needed

• Participate in client implementations and collaborate with other areas of the company to work through the premium process specific for the client

• Other duties and responsibilities as assigned

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Customer Service / Operations

Posting End Date:

29/11/2025