Senior Principal - Advanced Engineering

Job Description

Infosys is seeking a AI Contact Center Senior Principal with experience in Telecommunication and Retail domain

The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market.

Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

In the assigned Job Role of Engineering Project Lead 3, your Area Of Responsibility will be as below:

• Facilitate cross-functional collaboration and data-driven decision-making to ensure project execution and alignment with objectives
• Engage with senior stakeholders and executive leadership to define project scope and foster consensus for successful outcomes
• Define and drive the overall product vision, aligning engineering efforts with market needs and business objectives to deliver impactful solutions
• Establish quality benchmarks and implement risk management strategies to enhance project outcomes and mitigate organizational risks
• Monitor project margins and ensure alignment between actual performance and financial targets
• Develop RFP responses and participate in client discussions to finalize commercial estimates and drive Go-to-Market strategies
• Identify staffing needs adaptable to changing project needs and set performance objectives to align team efforts with project goals
• Lead organizational change initiatives and design training roadmaps to ensure smooth adoption of project-driven transformations

Your contribution to the team

• Strategic leadership in executing Go-to-Market strategies
• Expertise in leading organizational change to adopt and transform project delivery

methodologies

• Expertise in developing strategies for building skill and competencies for the team
• Proactive planning to align project financials with organizational goals

Required Skills and qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• Domain experience in AI/ML
• Technical experience in AI led Customer service and Contact Center platforms

Preferred Skills:

• Experience in cloud-native architecture
• Domain experience in Telecom and Voice solutions
• Scale and enhance the AI Containment offering and team skills

All applicants authorized to work in the United States are encouraged to apply.

The candidate must be located within commuting distance of Rogers, AR or willing to relocate to the area.

The job entails sitting as well as working at a computer for extended periods of time. You should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.