Senior Product Analyst

Your Impact on our Mission:

We are seeking a Senior Product Analyst to join Zocdoc's Marketplace Analytics team, supporting the Insurance Product Pod. This team helps patients understand their coverage - one of the most important matching factors on the Zocdoc marketplace. Your work will focus on improving the accuracy, clarity, and usability of insurance information, empowering patients to book with confidence and helping providers better connect with the right patients.

In this role, you will partner closely with Product, Engineering, Design, and Data partners to drive clarity in how we measure patient understanding and success, identify and size opportunities to reduce friction in insurance workflows, and guide prioritization through analytical rigor and insight.

You'll Enjoy This Role If You Are…

• Are inspired by the opportunity to positively impact the healthcare experience of millions of patients and providers
• Excited to improve one of the most critical and complex parts of the healthcare experience: insurance.
• Passionate about using data to help patients make confident, informed booking decisions.
• Skilled at translating ambiguous product questions into measurable frameworks and actionable insights.
• Curious about the intersection of product, user behavior, and business impact.
• Collaborative and energized by working closely with cross-functional teams.

Your Day-to-Day Is…

• Leverage advanced statistical modeling techniques - such as regression analysis, clustering, time series forecasting, and causal inference - to develop insights, uncover trends, and evaluate product performance.
• Designing and evaluating A/B experiments and performing feature readouts to assess the impact of new product experiences, uncover friction points, and identify optimization opportunities that drive measurable improvements in user experience and business outcomes.
• Partnering with Product Managers to shape product strategy, define goals and success metrics, and guide roadmap prioritization through data-driven insights.
• Building dashboards and analytical tools that enable visibility into product health and insurance coverage metrics, while empowering teams with self-service capabilities to access and explore data independently.
• Conducting investigations and root-cause analyses to uncover drivers of product performance, identify trends and opportunities, and guide prioritization of improvements.
• Partnering with Analytics Engineering and Data Engineering to ensure tracking, data flow, and model accuracy across systems.
• Communicating insights and recommendations clearly to cross-functional stakeholders, from technical teams to senior leadership.

You'll be successful in this role if you have…

• 3 to 5 years of experience in product analytics, data analytics, or similar roles.
• Strong analytical and statistical skills, with proficiency in SQL and Python.
• Experience with experimentation and product metrics design.
• Familiarity with data visualization tools (e.g., Looker, Tableau) and building self-service reporting.
• Experience collaborating closely with Product, Engineering, Design and Research teams to drive data-informed decisions.
• Terrific communication skills with the ability to distill complex analyses into clear, compelling stories for diverse audiences.
• A proactive and organized approach, with strong project management skills to balance multiple priorities and see initiatives through from concept to completion.

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified