Senior Production Support Engineer

Who You Are:

We're seeking a Senior Production Support Engineer, ideally with experience in the financial services or cryptocurrency industry, to join our dynamic team supporting and owning mission-critical software systems. As a senior member of our support organization, you'll play a key role in ensuring the stability, scalability, and performance of our cryptocurrency business lines, including trading, risk, and settlement functions. You'll take ownership of critical production environments, provide high-quality client support, lead incident response, diagnose and resolve complex technical issues, and work closely with development teams to implement systemic fixes and long-term reliability improvements.

What You'll Do:

• Own and lead front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
• Drive and automate projects to minimize manual effort and enhance the effectiveness of production support.
• Monitor system health and performance; identify and resolve complex issues promptly to ensure uninterrupted operations.
• Debug and troubleshoot complex applications written in Java and Python, providing technical leadership during incidents.
• Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
• Coordinate with global counterparts to ensure seamless follow-the-sun support.
• Document and maintain support procedures, runbooks, and knowledge base articles.
• Act as a mentor to junior engineers, sharing best practices and promoting a culture of operational excellence.
• Proactively identify systemic issues and partner with developers to implement sustainable fixes.

What We're Looking For:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of experience in production support or engineering roles in crypto or finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.
• Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
• Experience with incident response, root cause analysis, and structured problem-solving in a production environment.
• Demonstrated ability to lead critical incidents and communicate effectively with technical and business stakeholders.
• Detail-oriented mindset with a focus on accuracy and quality.
• Excellent verbal and written communication skills.
• Ability to build and maintain strong client relationships and provide outstanding customer service.
• Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
• Fluent in English.

Bonus Points:

• Experience working with cryptocurrency or electronic trading platforms.
• Experience collaborating with global counterparts across time zones.
• Knowledge of blockchain technology and cryptocurrency protocols.
• Relevant certifications in software development or IT support.

What We Offer:

• Competitive base salary and discretionary bonus
• Flexible Time Off (i.e. unlimited paid vacation days)
• Company paid Holidays (11)
• Company paid sick leave
• Company-paid health and protective benefits for employees, partners, and other dependents
• 3% 401(k) company contribution
• Generous paid Parental Leave
• Free virtual coaching and counseling sessions through Headspace
• Opportunities to learn about the Crypto industry
• Free daily snacks in-office
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups

Apply now and join us on our mission to engineer a new economic paradigm.