Senior Program Manager, Installation Services & Trade Education

Floor & DecorAtlanta, Georgia

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Job Description

At Floor & Decor, we’re transforming spaces and careers across the country. The most exciting thing we’re building isn’t just floors—it’s a company without ceilings where dreamers, thinkers, and doers shape our future. With over 250 stores and counting, this is where ambition meets opportunity. Are you looking for new challenges? Let's build what's next.

Your Work Matters

As the Senior Program Manager, Installation Services & Trade Education, you will build and scale the programs that help thousands of installers and trade professionals deliver exceptional work—while shaping the education ecosystem that strengthens our long-term reputation in the industry. Your leadership ensures Floor & Decor can provide end-to-end solutions that customers trust, installers rely on, and the business depends on for growth. This role transforms strategy into real-world outcomes across markets, partners, and service categories—with significant time spent in the field to stay connected to how work actually gets done.

Your Day Consists Of

Traveling up to 75% of the time to visit stores, installation partners, education events, and industry conferences to ensure programs stay aligned with field realities.

Managing national Installation Services operations—from partner performance to capacity planning—to ensure consistent coverage, quality, and customer satisfaction.

Leading the buildout and delivery of Pro Education programs across 200+ annual events, trade partnerships, certifications, and curriculum development.

Creating scalable operating models, governance structures, and performance scorecards that strengthen installer quality and partner accountability.

Collaborating cross-functionally with Services, Store Operations, Merchandising, Marketing, Analytics, Training, and IT to align programs and accelerate execution.

Owning financial performance, including revenue, margin, incentives, pricing structures, and ROI for installation and education initiatives.

You’ll Be Supported With

Programs like 401K with discretionary company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including
- Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1

You’ll Be Successful With

5–8 years in installation services, retail service operations, home improvement, or contractor network management.

Experience working within or managing field-based operations—comfortable with extensive travel and on-the-ground problem-solving.

An understanding of installer ecosystems, training programs, and the realities of scaling field operations.

Experience driving operational performance, partner governance, and process improvement in fast-moving environments.

Financial acumen to connect decisions to revenue, margin, and long-term profitability.

A builder’s mindset—curious, resourceful, and energized by developing programs that become industry best-in-class.

Work Environment / Physical Expectations

This position is salaried, knowing it may include hours which exceed eight hours in a day or forty hours in a week.

75% travel required including air and car travel.

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Medium Work – Ability to exert 20–50 pounds of force occasionally, and/or 10–25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch.

We’re An Equal Opportunity Employer

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to race, color, religion or religious creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy or childbirth), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable or any other status protected by applicable law.

Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants may request accommodations related to the application process by filling out an online request form at www.flooranddecor.com/accommodations or by emailing accommodations@flooranddecor.com.

Floor and Decor policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, promotion, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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