Senior Program Manager, Community Health Improvement

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Senior Program Manager, Community Health Improvement plays a key role in advancing Mass General Brigham’s Community Health Strategy by overseeing a team of 16 Community Health Workers/Resource Navigators embedded in priority communities. This role focuses on implementing place-based strategies tied to the identified health conditions.Reporting to the Director of Community Health Programs, and aligned with Primary Care leadership, the Senior Program Manager ensures consistent practices across sites, supports staff development, and builds partnerships with clinical and community stakeholders. The role helps align frontline work with MGB’s Community Health Improvement Plan and systemwide efforts to improve health outcomes.Principle Duties and Responsibilities

Provide leadership, supervision, and ongoing development to a team of (16 Community Health Workers) across priority communitiesOversee the day-to-day operations and coordination of outreach, education, and navigation services related to colorectal cancer and cardiometabolic disease

Develop and implement clear workflows, referral processes, and standards of practice to ensure consistency across all CHW sitesLeverage support from and collaborate closely with Clinical Community Program Leadership, including Primary Care and Community Health clinical partners, to align program operations with clinical workflows and improve care coordination

Build and maintain strong relationships with clinical teams, local health centers, and public health agencies to support care coordination and access to screening and treatmentEnsure all strategies are informed by CHNA/CHIP findings and are responsive to local community needs

Partner with data and evaluation teams to monitor program impact, track outcomes, and inform continuous improvementIdentify and facilitate training opportunities to support professional development and role clarity for CHW/Resource Navigator staff

Represent the program at system-wide meetings, community coalitions, and other forums as neededManage programmatic budgets and contribute to grant reporting and compliance activities

Promote collaboration and alignment between clinical and community-facing teamsSupport the use of lived experience and community voice to inform strategy and program design

Other responsibilities assigned in support of advancing community health and equityDirect supervision of Community Health Workers/Resources Navigator Health Corp

Education

• Bachelor's Degree Related Field of Study or equivalent years of experience required and Master's degree in Social Work, Public Health, or related field of study strongly preferred.

Experience

• 5 - 7 years’ experience in public health, community health, community engagement, not-for-profit, or health and human services.
• At least 5 years of experience managing community-based programs and personnel required.
• Experience conducting health promotion activities including screenings, navigation, education, and relationship building required.
• Experience with program budgeting and financial management preferred

Knowledge, Skills and Abilities

• Demonstrated experience cultivating, managing, and maintaining complex community relationships with a diverse set of internal and external stakeholders.
• Experience working in close partnership with evaluation, operational, clinical, and administrative leadership to identify goals and create pathways to achieve the goals.
• Experience utilizing data as a tool to evaluate performance and identify improvement opportunities.
• Excellent written and verbal communications skills and the ability to tailor messaging to meet the needs of the audience.
• Experience planning and hosting community events, listening sessions, trainings, and other community-based convenings.
• Ability to act strategically and with flexibility to operationalize multiple competing tasks, priorities, and deadlines, asking for help and delegating as needed.
• Ability to recruit, train, and mentor staff with a particular emphasis on employee development.
• Effective financial and analytical skills, including ability to develop and monitor budgets.
• Proficiency in Microsoft Office required.
• Experience with Survey Monkey Apply preferable
• Knowledge of the Community Health Needs Assessment (CHNA) and Community Health Improvement Plan (CHIP) processes preferred.

Hybrid399 Revolution Drive40RegularDay (United States of America)

Pay Range

$78,000.00 - $113,453.60/Annual

Grade

7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework