Senior Project Leader - Internal Operations - Underwriting/Service Operations
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Job Description
Overview
N&D Project Leaders are subject matter experts and analytically driven technicians. They are responsible for opportunity identification, definition, analysis, design, execution, and success metrics associated with a wide variety of projects and initiatives driven by The Company's key strategic objectives and evolving departmental/functional needs. N&D Project Leaders work collaboratively with a wide variety of stakeholders to ensure that technical delivery is managed in the most efficient manner possible and aligned with business objectives. Delivery resources include both internal and external Application Development resources and integration with key vendors and solution providers.
The Project Leader responsible for Internal Operations, Underwriting and Service Ops has a singular focus on the continuous improvement and optimization of processes related to the policy and underwriting lifecycle, including but not limited to accept/refer/decline frameworks, inspection and risk appetite management, inquiry triage and management, workflow, automation, and Artificial intelligence integrations.
Responsibilities
IT Project Management
Technical and functional requirement definition
Design and optimization
Project plan development; ticket/task definition and tracking
Coordination of business, technical, and QA resources toward successful completion
Successful delivery and implementation
Communication: This position requires a great deal of technical and business-oriented communication, verbal and written.
Ability to synthesize solutions and collaborate with partners to drive great outcomes
Metric-driven, measurable approach to project prioritization and success factors
Successful utilization of internal and vendor partner solutions and integrations
Qualifications
- 15 or more years of subject matter experience in Underwriting and Service Operations or equivalent fields.
- Relevant project management, application delivery, and process improvement experience in an P&C underwriting environment
- Proven skillsets around qualitative and quantitative decision making, technical delivery
- Experience with SQL as well as project management platforms such as Jira
- The ability to gain cooperation & influence outcomes without direct authority
- Excellent written and verbal communication skills
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Submit 10x as many applications with less effort than one manual application.