Senior Project Manager - Healthcare Saas Implementation (Behavioral Health Focus)

We are seeking an experienced Senior Project Manager to partner with Client Success Executives to execute goal-driven implementations with two key priorities: 1) Minimizing actual time from kickoff to go-live and 2) Accelerate client time-to-value to drive our expansion target while maintaining 100% gross revenue retention.

Key Responsibilities:

• Lead Complex Enterprise Implementations: Manage EHR integrations, BHIQ data offerings, and population health programs with focus on
• Drive Time-to-Value Acceleration: Apply best practices while continuously optimizing implementation efficiency through iterative improvement and innovation
• Strategic Client Partnership: Collaborate with Client Success Executives and respective SMEs to align implementations with client business goals and identify expansion opportunities
• Change Management Leadership: Implement adoption strategies that drive provider engagement, screening rates, and sustained platform utilization from day one
• Cross-Functional Coordination: Work with Clinical Growth Support, Technical Support, and Product teams to deliver integrated healthcare solutions
• Process Innovation: Lead collaborative problem-solving to optimize new offerings (BHIQ, advanced EHR integrations) in our growth environment

Required Qualifications:

• 5+ years managing complex B2B SaaS implementations with external healthcare clients
• Proven experience with EHR integrations and complex data implementations (HL7, FHIR, clinical workflows)
• Healthcare domain expertise in behavioral health, population health, or collaborative care models
• Scaling organization experience with comfort managing ambiguity and evolving processes
• Track record of consistently meeting or exceeding go-live timeline commitments

Highly Preferred:

• PMP or equivalent project management certification
• Experience with change management and user adoption strategies
• Background supporting client success/account management functions
• Familiarity with population screening programs and clinical data analytics
• U.S. citizenship (eligible for government clearance for federal programs)

What You'll Bring:

• Timeline Excellence: Proven ability to compress implementation cycles without sacrificing quality
• Value-Focused Execution: Connect every implementation decision to faster client value realization
• Revenue-Minded Thinking: Understand how implementation speed and quality drive expansion opportunities
• Healthcare Integration Expertise: Deep understanding of clinical workflows, data standards, and EHR complexity
• Growth Mindset: Thrive in collaborative problem-solving environment where we continuously improve our delivery methods

Success Metrics:

• Go-live timeline adherence
• Time-to-value acceleration
• Client satisfaction (70+ NPS)
• Revenue recognition timing
• Expansion opportunity identification

Company Benefits:

• Applicable for full time employees

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.