Senior Salesforce Administrator (Charlotte Or Tampa ) 3 Days Per Week In Office

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. We are unable to sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

This role offers an exciting opportunity to work on projects that elevate our client experience with us. You will be playing a pivotal role in shaping our Salesforce Platform capabilities, work with various business and technology stakeholders and be part of the Salesforce center of excellence. This is a techno-functional role with both business analysis and platform configuration responsibilities. This role does not have any direct reports.

You will be working in an Agile team who interact with business partners to build capabilities on Salesforce platform. You will be responsible for eliciting the requirements from business and where applicable, perform platform configuration tasks with Salesforce's out-of-the-box functionality.

Quality standards are paramount to us, and we need you to assure us that your individual work as well as other dependent work is tested appropriately.

An ideal candidate for this role has strong Salesforce administration skills, business analysis and requirements elicitation, data analysis and Marketing Cloud experience. The ability to learn new technologies and their integration patterns with Salesforce is expected from this role.

Position Responsibilities

Technical responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, advanced dashboards, and reports
• Set up and configure Marketing Cloud journeys, campaigns and build the data sets
• Environment management, upkeep and setting up operational resilience
• DevOps/release management, moving code through environments and back promotions
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Create technical design documents for major features that help support the business process
• Create and maintain business continuity and disaster recovery plans for the platform
• Management of integrated applications and third-party data enrichers e.g. DocuSign, Marketing Cloud, ZoomInfo
• Assist in data analysis, data prep and research as needed by the user stories
• Perform data loads and ensure mapping and testing are meeting business expectations
• Build reports and dashboards on the Salesforce platform based on the user's needs

Business Acumen

• Demonstrate a deeper understanding of the client's journey as it relates to financial services or insurance or similar regulated industries
• Document business processes and how they map to Salesforce platform capabilities
• Demonstrate an ability to understand the user experience and the full integrated platform configuration
• This role will be the subject matter expert in the Salesforce platform and its integrated ecosystem

User management and adoption

• Regularly meet with the business users, identify their needs and help them develop fluency with the Salesforce platform
• Communicate and train end users and stakeholders on feature releases
• Monitor and track all user requests that are coming through the ticketing system and see them through completion
• Perform new user and ongoing user training on all features within the platform
• Research the data and provide the information needed to help drive adoption efforts
• Develop Salesforce platform acumen through trailheads and certifications and share the knowledge with users to help them acclimate to the platform

Flow to work

• Conduct periodic checks with users on what is working well and what is not and feed the information into the team for action
• Lead the go-live activities including the execution of the deployment plans and checklists
• Assist in ensuring that the sprint goals are met each sprint
• Own any production defects, test and funnel them through sprints towards fixes as applicable
• Ensure the SLAs are met by the team
• Participate in the product increment planning and document user stories from business
• Break down the complexity of user stories, document solution approach and bring the stories to a ready to be played state
• Document the acceptance criteria in the user stories in JIRA and provide story point estimates.
• Partner with scrum master, devs, QAs to get all user stories and technical information organized

Position Requirements

Formal Education & Certification

• College diploma or university degree.
• Certifications in Salesforce technologies
• Certifications in any testing tools and methodologies.

Knowledge & Experience

• 5-7 years of experience in the Salesforce platform ecosystem
• 2-3 years of proven experience configuring Salesforce platform with advanced administrator functions
• 2-3 years of experience in financial services or insurance or similar regulated entities is strongly preferred
• Experience with Marketing Cloud, including integrating Salesforce and Marketing Cloud with other third-party tools through native connectors or API call outs
• Excellent troubleshooting and data analysis/mapping experience
• Excellent understanding of the organization's goals and objectives
• Demonstrated learning of Salesforce platform acumen and upkeep of certifications
• Understanding of basic triggers/Apex code knowledge is a plus

Personal Attributes

• Hungry to grow and learn relevant skills
• Excellent written, oral, and interpersonal communication skills
• Ability to conduct research and understand current state and define future state
• Ability to communicate ideas in both technical and business languages
• Highly self-motivated and directed, with keen attention to detail
• Proven analytical and creative problem-solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Ability to work in a team-oriented, collaborative environment

Click here for some insight into our culture!

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.