Senior Service Technician II

About The Role

The Senior Service Technician will support the execution of Agility's humanoid robot service strategy at our new RoboFab factory in Salem, OR. The candidate will develop, implement, and continuously improve processes and procedures for robot repair and refurbishment. These efforts will support both internal and external customers, as well as business objectives.

About The Work

• Support the service operations for all robots, including troubleshooting and repairing both robots and their peripherals

• Support compliance with all customer Service Level Agreements (SLAs)

• Support cross-functional teams to perform root cause analyses and other projects

• Gather metrics to assess the quality of products and assist in process improvements

• Assist in the creation, implementation, and maintenance of cross-functional training, work instructions, and procedures to ensure consistency with customer needs, company goals, and industry best practices

• Identify and communicate resource needs and gaps for successful service delivery

• Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines

• Work with the operations, engineering, and production teams to develop and manage preventative and predictive maintenance schedules, part consumption, and repair order tracking

• Proactively report emergent issues and service team needs

• Support operations, engineering, and production with testing and performance management

About You

• High School diploma or GED; 2-year technical degree or military equivalent preferred

• 3-5 years electro-mechanical systems troubleshooting and repair; mechatronics troubleshooting and repair preferred; root cause analysis strongly desired

• Excellent hand and power tool skills, strong mechanical aptitude with ability to interpret technical documents; electronics skills a strong plus

• Ability to provide clear written and verbal detailed updates and reports to management

• Able to work both independently and collaboratively in a factory environment

• Excellent analytical, verbal, written, and interpersonal communication skills

• Strong computer skills and proficient using Google sheets/docs and/or MS excel/word and able to quickly learn new software applications

• Ability to perform standard work instructions and SOPs with high accuracy

• Able to lift up to 50 lbs, have excellent manual dexterity and visual acuity

• Ability to work overtime Mon-Fri, and as required on weekends (not typical)

Bonus Points:

• Technical associates degree or equivalent military training

• Providing technical assembly or repair services to autonomous robotic systems

• Experience with MES, ERP systems; VKS, Infor, Jira and/or Confluence a plus

• Experience with project improvement methodologies

• Proficiency using Google Suite and the Linux Operating System a strong plus

• Experience supporting high volume manufacturing in a factory

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as this is subject to change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give such instructions or assignments.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee routinely is required to sit; talk and hear; use hands to touch, feel, handle, push/pull and move objects; see details of objects that are less than a few feet away; see differences between colors, shades, and brightness. The employee is occasionally required to stand, walk and move around the office; stoop, kneel, crouch, twist, crawl, reach, and stretch; and see details of objects that are more than a few feet away.