Senior Software Engineer II

Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology?

If so, your dream job awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies. We are currently seeking a Senior Software Engineer to join our AI engineering team and help move our ambitious vision forward.

Job Responsibilities:

• Develop and deliver a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering, and conducting data analysis across all data types-unstructured, semi-structured, and structured. Additionally, utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
• Collaborate with team members and cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with assured AI quality.
• Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in cloud service development.
• Strong development experience in Java, Python, C++, C#, or similar OO languages
• Experience in data-intensive service
• Prior experience with data platforms and/or AI services is highly desirable.
• Experience in data science is a plus

Pay Transparency Disclosure Template

Pay Range (Base Pay): $178,000 - $298,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/14/2025.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.