BrainChild Bio is seeking a highly motivated, detail-oriented Senior Specialist to join our Cell Therapy Patient Operations team. This pivotal role will manage and orchestrate the end-to-end, time-sensitive patient cell supply chain for our autologous cell therapy products. The Senior Specialist will collaborate closely with internal stakeholders, external vendors, apheresis centers, and clinical sites to ensure seamless coordination from order placement through drug product delivery.
This position offers a unique opportunity to help build and refine operational processes and systems before transitioning into day-to-day execution and continuous improvement. If you thrive in a fast-paced environment, enjoy building from the ground up, and are ready to take ownership and accountability, we encourage you to apply.
The ideal candidate is a proactive and adaptable professional who thrives in a dynamic, fast-paced environment. They are equally comfortable building scalable systems from the ground up and managing day-to-day operations with precision. With a strong sense of ownership and a collaborative mindset, they are driven to deliver operational excellence that directly impacts patient outcomes.
Responsibilities:
- Coordinate with clinical site study coordinators, apheresis centers, CDMOs, and couriers to maintain patient schedules within logistical and process constraints
- Perform Apheresis Operations activities including site onboarding, training, qualification, and ongoing management of cell collection activities
- Assist in the development and implementation of processes, systems and tools to enable Patient Operations, including:
- Scheduling and slot planning tools
- Scheduling and cell logistics milestone tracking from patient enrollment to product delivery
- Site notifications and product availability communications (range and confirmed dates)
- Clinical trial kits and apheresis labeling consistency across the clinical network
- Management of scheduling & cell logistics-related contact sand addresses
- Call and case/ticket tracking
- Support chain of identity evaluations and risk mitigations
- Provide exceptional customer service and clear communication with internal teams and external partners (e.g., CDMOs, CROs, clinical sites) regarding slot allocation, scheduling, logistics, manufacturing milestones, and product delivery
- Represent Patient Operations on cross-functional project teams
- Participate in on-call rotations as needed
Qualifications:
- 4+ years’ experience in the biotech or cell therapy industry
- 1+years of hands-on experience in autologous cellular therapy
- Proven experience in scheduling, planning, and logistics coordination
- Strong background in designing and implementing business processes
- Solid understanding of GMP and GTP requirements
- Familiarity with cell therapy orchestration systems
- Excellent analytical and problem-solving skills
- Exceptional attention to detail and a strong commitment to right-first-time execution
- Demonstrated ability to build and maintain strong cross-functional and external relationships
- Self-starter with flexibility, creativity, and the ability to thrive in a dynamic startup environment
$95,000 - $115,000 a year
- Annual Bonus
- Equity
- Premium Healthcare Coverage
- Flexible Time Off
- Wellness Stipend
- Childcare Stipend
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.