Service And Support Intern - Summer '26

AutoStore holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That's how we help brands exceed customer expectations.

We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry's most complex needs. With AutoStore, brands gain speed, efficiency, and improved workplaces. And much more floor space.

AutoStore - moving things forward.

The Role

AutoStore is searching for a Service and Support Intern at our North American headquarters in Salem, NH, for the summer of 2026. This is a 10 week, 40 hour per week internship starting in June of that year.

The Service and Support Intern is a critical entry point into AutoStore's technical support ecosystem, offering a hands-on opportunity to develop advanced, mechanical engineering centric problem-solving skills in a dynamic, technology-driven environment. This internship provides an immersive experience in technical support, the application of mechanical engineering principles and best practices, and customer service excellence.

The intern will support AutoStore's service operations by providing technical assistance, troubleshooting hardware systems, and contributing to the company's knowledge management processes. This position offers a unique opportunity to apply mechanical engineering principles in a real-world technical support setting.

Key Tasks and Responsibilities:

• Diagnose and solve technical issues for internal and external customers, demonstrating advanced problem-solving capabilities. Your Mechanical Engineering knowledge will be central to this process

• Perform hands-on hardware configuration and troubleshooting for AutoStore's sophisticated mechanical systems

• Document technical interactions, solutions, and system insights

• Contribute to and maintain the company's technical knowledge base through detailed, accurate documentation

• Collaborate with cross-functional teams to ensure efficient and effective customer support

• Analyze and document technical findings to support continuous improvement initiatives

Key Qualifications:

• Currently pursuing an undergraduate degree in Mechanical Engineering or related technical field

• Demonstrated mechanical aptitude with strong hands-on problem-solving skills

• Prior mechanical engineering project or internship experience preferred

• You can handle confidential information with discretion and professionalism

• Fluent English language skills, with the ability to communicate technical concepts clearly and precisely

We Offer

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.