Service Billing Coordinator

About Us:

How many companies can say they’ve been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! 

What’s the role? The Service Billing Coordinator is responsible for managing the end-to-end monthly billing cycle and responsible for accurate and timely creation of service contracts as well as maintenance and updates of data in all relevant systems. The position requires strong attention to detail, an intense focus on customer satisfaction, the ability to identify opportunities for process improvement and implement changes in a timely and organized manner.

Sound Interesting? 

Here’s what you’ll do: 

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Creation of Service contracts and service orders for all contract related services.
• Process service partner invoices and paperwork as stated in working instructions.
• Assist in updating/maintenance of all invoicing working instructions.
• Handle incoming customer questions/complaints.
• Inform appropriate Service Manager(s) and/or direct Manager/Supervisor of any customer complaints/disputes.
• Advise regional Service Managers of any problems concerning technician paperwork quality and any parts issues encountered.
• Assists in maintaining all databases and systems.
• Advise direct Manager/Supervisor of any difficulties or discrepancies encountered with any current processes or systems.
• Participate in ongoing continuous improvement efforts, including process improvement events.
• Employee must work in compliance of all ZEISS policies and procedures, and applicable ISO standards.
• Support direct Manager/Supervisor as necessary, including reports, analysis and review of orders, projects or inventory as requested.
• Other duties as defined or requested.

Do you qualify? 

• Two years of post-secondary education in accounting or related field, or four years related experience preferred.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Data Entry with 10-key.
• Excellent oral and written communication skills, problem solving skills and attention to detail required.
• Be highly organized and have a history of multi-tasking and achieving results including an ability to balance multiple tasks within deadlines.
• SAP or related ERP and CRM operating systems experience preferred.

The annual pay range for this position is $46,000 – $57,000. This position is also eligible for a performance bonus.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

We have amazing benefits to support you as an employee at ZEISS!

• Medical 
• Vision 
• Dental 
• 401k Matching 
• Employee Assistance Programs 
• Vacation and sick pay 
• The list goes on! 

Your ZEISS Recruiting Team:

Holly Greenwood-Mosher

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).