Service Center Manager Trainee

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a strong focus on the architectural, engineering, and construction industries. We support thousands of customer locations nationwide, operate 170 service centers worldwide, and offer secure cloud-based document storage. Learn more at www.e-arc.com.

Who We're Looking For

ARC Document Solutions is seeking a full-time Service Center Manager Trainee to oversee employees and daily operations within the service center. This role ensures the facility is prepared to deliver exceptional quality and service. The Service Center Manager Trainee will support personnel and equipment readiness, maintain operational excellence, and uphold ARC's commitment to top-tier customer service and high‑quality output.

In This Role, You Will

• Plan and direct print production activities, establishing production priorities aligned with operational efficiency and cost considerations

• Manage the profitability of the service center, including analyzing and making financial decisions that impact the business

• Oversee day‑to‑day operations, including equipment maintenance, customer service, employee management, inventory, and quality control

• Communicate with employees regarding safety updates, branch performance, upcoming projects, company policies, and work schedules

• Develop and maintain systems to measure branch performance against established standards

• Establish and maintain effective inventory controls

• Manage cash sales reporting and submissions

• Revise production schedules and clarify priorities to meet client deadlines

• Review production schedules and estimate labor requirements for job completion

• Perform other duties as assigned

Requirements

• 2-5 years of progressive, hands‑on management experience in digital and/or color print solutions

• Ability to read and understand financial statements (required)

• Strong understanding of small format, large format, and digital/large format print solutions

• Ability to assess and troubleshoot customer files and hard‑copy orders for production issues

• Flexibility to work additional or non‑traditional hours as needed

• Excellent written and verbal communication skills

• Strong customer service skills

• Hands‑on experience with Adobe Creative Suite and Microsoft Office

• Proven ability to articulate and promote products and solutions

• Ability to manage multiple priorities in a fast‑paced environment and align operations to achieve business results

• Self‑motivated with the ability to build and lead teams

• Demonstrated success in developing strong working relationships with internal and external customers

• Leadership experience in a similar print production environment is strongly preferred

What We Offer

• Excellent company support and resources

• Outstanding company reputation, backed by consistent 5‑star customer reviews

• Comprehensive benefits including medical, dental, vision, life insurance, and a 401(k) plan with company match

• A supportive management team committed to your success

• A culture that genuinely cares for its employees