Service Coordinator (Part-Time)
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Job Description
Location: Remote (in person training at Norcross, Georgia office required)
Company: Closet Factory Atlanta
Hours: Part-Time | Evenings, Saturday & Sunday | 6-7PM M-F, S&S 10-11AM & 4-5PM
Compensation: Hourly Pay
About Us:
Closet Factory Atlanta is the region's leading provider of custom closet and storage solutions. For over 40 years, we've been helping clients transform their homes with personalized organization systems that are as beautiful as they are functional. As demand for our services continues to grow, we're looking for a part-time Service Coordinator to help us connect with new clients and schedule in-home design consultations.
Position Overview:
As our Part-time Service Coordinator, you'll be the first voice our potential customers hear. You'll reach out to individuals who have expressed interest in a custom closet consultation and schedule appointments with our expert designers. Your role will be vital in delivering a great first impression and setting the stage for a successful client experience.
Responsibilities:
Call leads who have submitted consultation requests via phone or online
Schedule in-home appointments for clients with our designers
Enter and update appointment information accurately in our CRM system
Follow up on unconfirmed leads to encourage scheduling
Work closely with our design and sales teams to ensure a smooth client handoff
Provide friendly, professional customer service
Requirements:
Excellent phone etiquette and communication skills
Comfortable speaking with a wide range of customers
Highly organized with strong attention to detail
Self-motivated and dependable
Basic computer skills and ability to learn scheduling software
Previous customer service or call center experience a plus
Schedule:
Monday - Friday: 1 hour
Saturday: 2 hours
Sunday: 2 hours
(Exact shift times are flexible within the day.)
Compensation:
- Hourly pay $18/hr
Why Join Us?
Be part of a creative and customer-focused team
Work with a well-established, locally owned business
Opportunity to make a tangible impact on customer satisfaction and business growth
We look forward to hearing from you!
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.