Service Coordinator
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Overview
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Location: Lowell, AR
Schedule: Full-Time | 4 week days /2:00 PM - 10:00 PM & Sundays / 8:00am- 4:00pm or Monday- Friday / 7:00am- 4:00pm
Overview
We are seeking a highly organized and customer-focused Service Coordinator to manage the daily coordination of our electrical service operations. This role serves as the communication hub between our electricians and our customers-ensuring jobs are scheduled efficiently, expectations are clearly set, and the right electrician is assigned to the right job.
Key Responsibilities
- Coordinate and schedule electrical service jobs based on scope, urgency, and technician skill set
- Assign work to electricians best suited for each job type (service, install, troubleshooting, etc.)
- Communicate with customers before, during, and after appointments to confirm details, timelines, and expectations
- Adjust schedules in real time to account for emergencies, delays, or job changes
- Maintain accurate job notes, schedules, and customer information in our CRM
- Act as a liaison between field technicians and leadership to ensure smooth daily operations
- Proactively identify scheduling conflicts or inefficiencies and recommend improvements
- Support electricians by ensuring they have the right information before arriving on site
Qualifications
- Experience in scheduling, or coordinating field service teams (electrical, HVAC, plumbing, or similar) preferred
- Strong communication skills-comfortable speaking with both customers and technicians
- Highly organized with the ability to juggle multiple jobs and priorities at once
- Problem-solver who can stay calm and decisive in fast-paced situations
- Comfortable using scheduling software, CRM systems, and standard office tools
Why This Role Matters
This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.