Service Coordinator

Service Coordinator - Join our Crane & Hoist Division!Total Tool is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. With over 45 years of experience, we proudly serve our customers with unmatched expertise and service. We’re proud to offer a supportive, team-focused environment where your voice is heard, your contributions matter, and your growth is encouraged.

• Learn our crane, hoist, and rigging products and services. 
• Build Maintain positive relationships with customers and coworkers.
• Contact repeat customers to schedule inspections.
• Assist with creating and following up on quotes, sales orders, repair orders, purchase orders, and returns.
• Support Outside Sales with customer information, scheduling, and follow-up.
• Call potential customers to offer inspection services.
• Assist in preparing inspection quotes for new customers.
• Maintain accurate customer and job records.
• Ensure timely customer invoicing.
• Other duties as assigned.

• 1+ year of previous customer service experience required
• Hardworking, Humble, and Hungry
• Highly motivated
• Detail-oriented
• An exceptional work ethic
• Ability to work in a team environment
• Strong computer skills and ability to learn new software
• Ability to communicate verbally and in writing in a professional manner

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision benefits
• HSA and 401(k) benefits with employer matches
• Company-paid basic life insurance, short-term and long-term disability
• Voluntary life insurance
• Dependent Care Flex Spending Accounts
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage

• This is a primarily sedentary role, requiring sitting for extended periods of time while working at a computer terminal. 
• Employee must be able to communicate effectively in a typical office environment with a standard level of office noise.  
• Occasional standing, bending, walking and lifting is also required. 
• The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ready to grow your career while making a difference? Apply today and join a team that supports your success!#INDLP

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