Service Desk Intern

🌟 Service Desk Intern

📍 Hybrid / Any IIT Office🕒 Part-Time (Internship)💵 Compensation: $15.87 – $19.81 per hour

At Imagine IT, we believe great IT service starts with strong fundamentals—and curious people who want to learn. Our Service Desk Intern role is designed for someone eager to gain hands-on experience in IT operations, customer support, and service desk workflows while working alongside experienced professionals in a collaborative, supportive environment.

As a hybrid, multi-location team, we’re intentional about creating meaningful learning opportunities, building confidence through real-world experience, and helping early-career talent grow. If you’re interested in IT support, enjoy helping people, and want to learn how a professional service desk operates, this is a great place to start.

🧠 What You’ll Do

Be the First Point of ContactAnswer inbound phone calls, monitor the call queue, and serve as the initial contact for IT support requests.

Manage Tickets & RequestsCreate, document, and update support tickets accurately in the ticketing system while gathering essential information from end users.

Provide First-Level SupportAssist with basic IT requests such as password resets and routine system-related tasks, escalating issues appropriately when they fall outside intern-level scope.

Support Documentation & Knowledge SharingCreate, update, and maintain internal documentation, knowledge base articles, procedures, workflows, and FAQs to support team efficiency.

Deliver Excellent Customer ServiceProvide professional, courteous, and empathetic support while representing IT Operations in a reliable and service-oriented manner.

Learn & GrowManage time effectively to allow for training, skill development, and learning IT service best practices under the guidance of senior IT staff.

🎯 What You Bring

• Basic understanding of computer systems, software, and user accounts• Strong verbal and written communication skills• Customer service mindset with attention to detail• Ability to follow instructions and documented procedures• Organizational and time management skills• Ability to multitask in a fast-paced environment• Interest in technology and IT operations• Ability to pass a background check

Prior customer service, administrative, or technical support experience is a plus—but not required.

🧩 Key Responsibilities at a Glance

Answer incoming phone callsReset passwordsDocument procedures and update internal knowledge resources

Estimated Time Allocation:

• Ticket Management & Call Handling – 85%

• Administrative Duties & Documentation – 10%

• Training & Learning Activities – 5%

💰 Compensation

Hourly Pay Range: $15.87 – $19.81This range reflects our good faith estimate based on internal salary bands and role scope. Final pay is based on experience and qualifications.

🚀 Why Imagine IT?

At Imagine IT, interns aren’t just observers—you’re part of the team. You’ll gain real-world exposure to IT service desk operations, develop professional communication skills, and build a strong foundation for a future career in technology.

We value grit, authenticity, and purposeful work. If you’re ready to learn, contribute, and grow in a supportive IT environment, we’d love to meet you.

Ready to start your IT journey?Apply now and build your foundation with Imagine IT.

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