Service Desk On-Call (Working Student)

Who we are

flatexDEGIRO SE operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product, price and platform quality.

With more than 3 million customer accounts and more than 63 million securities transactions processed in 2024, flatexDEGIRO is the largest retail online broker in Europe. In times of bank consolidation, growing digitalization and the immanent need of millions of Europeans to take their financial future into their own hands, flatexDEGIRO is ideally positioned for further profitable growth.

Want to know what it's like to work for flatexDEGIRO?

Check out our Instagram @lifeatflatexdegiro and meet the great people that makes us who we are! Do you already see yourself as part of this team? Apply!

With 3 million people across Europe using DEGIRO as their online broker of choice, our team of Trading Assistants have the essential role in making sure they get the best support whenever they need us. This is where you come in!

This on-call position is ideal for students or recent graduates who want to gain hands-on experience in FinTech while working with flexible hours alongside their studies.

You will join a young, international and customer-centric team in a fast-paced environment, gaining valuable exposure to financial markets, trading operations and customer support at scale.

Are you ready to grow your career in FinTech?

You will be joining our team of customer-centric champions, in a vibrant, fast-paced and ever-growing environment. This is the bestposition for you if you are a quick learner with some knowledge about financial markets looking for a career starter leading to endlessgrowth and learning opportunities in FinTech.

To best assist our customers, we offer you the following opportunities:

• Tailor-made training and onboarding. You will learn everything about financialproducts, transfers, tax, corporate actions, trading venues, market abuse, among others;
• A flexible on-call / 0-hour contract, ideal to combine with studies

Key Responsibilities as an On-call / working student-:

• Take ownership of customer requests and, with guidance from the team, help identify short- and long-term improvements to processes and customer satisfaction.
• Support customers with information about our platform and learn to handle more complex topics such as Corporate Actions, securities transfers, and trading-related inquiries.
• Assist and gradually take responsibility in specialized sub-teams that work on long-term solutions for recurring challenges.
• Communicate with and support different internal departments to help resolve trading-related requests, with training and ongoing support.

Is this you?

• Are a native-level Dutch speaker (this is a must);
• Are fluent in English;
• Have a good understanding of financial products and affinity with the financial markets;
• Are an energetic team player with excellent communication skills;
• Are available to work evenings occasionally.

Starting at the Service Desk is a great way to understand which part of the Fintech world best suits you. Your career growth at flatexDEGIRO can look like this:

• Learn the ins and outs of the product and the company, plus the skills to interact with customers and other professionals of the industry;
• Move on to a Junior Trading assistant position within your current department;
• Chose a career path inside the company. With the knowledge you've build so far, we will give you the opportunity to choose how growth in flatexDEGIRO will look for you. You could become a team lead in Service Desk or transfer to a new role within flatexDEGIRO. Previous colleagues have joined Marketing, Operations, Brokerage and Risk.

Interested? This is what we offer you

• Promise of a good work-life balance
• 30 days paid leave
• An enthusiastic and fun team to work with
• Personal and professional development with access to relevant courses
• Transport allowance or related benefits like a leased electric bike
• Pension plan
• A challenging job in an international and fast-growing company
• A competitive salary
• A lot of freedom executing your role and a chance to shape your own career
• The opportunity to participate in a new, enthusiastic team of likeminded professionals

To make your life easier

You get the freedom to work flexible. Meaning you don't have to work in our office every day, but we like it if you do of course! It's fun to come in and mingle with your colleagues. There is also fruit, good coffee, drinks & snacks, and great sandwiches for lunch every day. Our beautiful and modern office in located in the iconic Rembrandt tower that is conveniently next to Amstel Station. To make work@home comfortable we offer a €35 internet allowance, provide a company laptop and many options to make it comfortable, such as a chair, screen and headphones. And last but not least: the gym membership options we provide is an easy way to get into shape!

Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start!

All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. flatexDEGIRO is an Equal Opportunity Employer.

flatexDEGIRO Dutch Branch

Annika Dreßler

Corporate Recruiter

2331