Service Director, 2-/ 4-Cycle Engines

Join the Landscapers Supply Team! 

As part of our team, you share our values geared toward the on-going success of our customers and fellow associates: 

ICAREIntegrity – Integrity FirstCommitted – Committed to PeopleAccountability – Accountability MindsetResults – ResultsExceeds – Exceeds ExpectationsLandscapers-Supply strives to have the ICARE attitude Everyday!

Benefits (some benefits may vary based on FT / PT availability) 

• Oversee daily operations of service teams handling 2- and 4-cycle engines (including diesel, gas, and natural gas-powered units).
• Plan, prioritize, and coordinate field service and in-shop repairs to ensure timely and effective delivery.
• Develop and maintain service procedures, work instructions, and quality control standards.

• Lead, mentor, and develop service technicians, supervisors, coordinators and service writers.
• Manage workforce planning, hiring, training, and performance evaluations.
• Foster a culture of safety, accountability, and continuous improvement.

• Serve as the primary point of contact for high-level customer service issues.
• Ensure timely resolution of customer concerns and maintain high levels of satisfaction.
• Provide technical consultation and support for complex service projects or failures.

• Develop and manage service department budget including labor, tools, inventory, and training.
• Monitor KPIs such as revenue, margins, job efficiency, warranty claims, and downtime.
• Identify and implement cost-saving and revenue-generating opportunities.

• Maintain up-to-date knowledge of 2- and 4-cycle engine systems, diagnostics, and emerging technologies.
• Oversee root cause failure analysis (RCFA) and develop corrective/preventive actions.
• Ensure all services are performed according to OEM specifications and safety regulations.

• Enforce compliance with OSHA, EPA, and industry-specific safety standards.
• Maintain accurate service records, certifications, and documentation.

• Associate or Bachelor’s degree in a technical related field preferred.
• Relevant certifications (Stihl, SCAG ) are a plus.

• Minimum 7–10 years of experience in engine service operations, with at least 3 years in a leadership role.
• Extensive hands-on experience with 2-cycle and 4-cycle engines, including troubleshooting, diagnostics, and overhauls.

• Strong leadership, organizational, and project management skills.
• Excellent customer service and interpersonal communication abilities.
• Proficiency with service management software.
• Ability to interpret technical manuals, schematics, and specifications.

• Office and workshop/field environment.
• Travel to customer sites or branch locations will be required.

• Ability to lift up to 75 lbs and work in various industrial environments.
• May require extended hours or weekend work during critical operations or outages.

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