Service Line Operations Manager

Katsam Property Services Employment Type: Full-Time, On-Site Schedule: 24/7/365 operation – flexibility required About Katsam Property Services Katsam Property Services is a trusted leader in delivering high-quality cleaning, maintenance, and operational support across the region. As part of our partnership with MetroLink, we manage cleaning operations across stations in both Missouri and Illinois—ensuring every passenger experiences a clean, safe transit environment.Position Overview We are seeking a highly organized, driven, and people-focused Operations Manager to lead the MetroLink Cleaning Operations Team. This leader oversees daily operations, scheduling, staffing, quality assurance, customer communication, and contract performance. Key Responsibilities Leadership & Team Oversight• Lead and supervise cleaning staff across Missouri and Illinois.• Ensure fair scheduling, accountability, and communication• Act as primary liaison with MetroLink representatives. Scheduling & Resource Management• Create and manage daily, weekly, and monthly cleaning schedules.• Ensure all contractual requirements are completed on time.• Minimize overtime through effective planning.• Conduct inspections to uphold standards.• Track and resolve customer complaints• Enforce scope of work and service expectations. Customer Communication & Reporting• Respond to clients and emergency cleaning requests promptly.• Track and bill out-of-scope work.• Prepare performance reports as required. Hiring, Training & Development• Recruit and onboard qualified staff.• Ensure all new hires complete training within 30 days.• Develop future leaders within the team. Success Metrics (First 6–12 Months)• 100% cleaning schedule completion.• 95% emergency request response within 1 hour.• Under 8% team overtime.• Fewer than 15 valid customer complaints per month.• 100% new hire training completion. Qualifications• 3+ years of leadership or operations management experience.• Experience scheduling and managing large teams.• Strong communication and problem solving skills.• Ability to work flexible hours.• Valid driver’s license.Competitive CompensationFull Benefits Package401 KContact Josh Buchanan for more information at josh.buchanan@katsam.com

Powered by JazzHR