Service Line Resource Technician I

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for performing sterilization procedures on medical instruments and equipment in accordance established procedures, infection control standards, industry standards, recommended practices on sterilization and regulatory requirements.

Does this position require Patient Care? No

Essential Functions

• Processes specialty and general instruments.
• Resets instrument sets without error.
• Decontaminates instruments and equipment according to procedure.
• Maintain Central Sterile Department stock levels.
• Prepares and assembles surgical tray and equipment following established tray listings for issue, storage, or further processing.
• Communicates instrument repair needs to supervisor.

Customer Service:

• Provides operational support to the OR Nursing team by via direct support to Service Line Coordinator team.
• Responsible for the effective transport of sterile instruments and supplies needed to support OR cases.
• Assists in the fulfillment of priority inventory requests by efficiently retrieving items and delivering them to appropriate drop off locations.
• Uses SPM to ensure the accuracy of the needs list by scanning items to intended case cart and/or Operating Room. Adjust any updated case information as necessary.
• Capable of working within a matrix team environment, demonstrates initiative and the ability to prioritize workloads under stressful and changing situations.
• Develop working knowledge of instruments, soft goods, and specialty supplies for all services. Utilizes product knowledge and SPM to offer substitute products when requested products are unavailable.
• Must be able to locate and provide specialty supplies and specialty instrumentations for any service.
• Follows the Failed Device Workflow to transport and document devices failures in the Operating Room.
• Scans out products from Mobile Aspects Cabinets when appropriate.
• Assists in the management of Emergency Cart contents by auditing for completeness, verifying locks and logging compliance as directed.

Supply:

• Responsible for supply procurement, including tissue and implants and ensuring inventory levels are maintained.
• Assists with de-casing orders in breakdown areas, removing all cardboard to preserve a clean environment.
• Handles and distributes supplies safely to maintain sterile product integrity.
• Responsible for the stocking of assigned non-specialty supplies and inventory items in designated supply locations.
• Replenish supply locations using FIFO (First In, First Out-rotational) procedure to avoid stockpiling and ensure sterility of product.
• Consistently check for outdates and removes expired products from supply locations.
• Gathers unused sterile supplies and returns them to their designated stock locations.
• Monitor overstock storage areas and restock depleted stock locations accordingly.
• Maintain overall tidiness, cleanliness, and good order in supply locations; ensures items are properly shelved.
• On a periodic basis and as requested, cleans storage bins and shelves to maintain dust-free environment.
• Maintain flow and cleanliness of elevator lobbies in a neat and clean manner with minimal inventory storage. Works closely with Environmental Services to ensure waste, pallets and skids are clear of all egress.
• Provides support to end users and staff members regarding product location, delivery and returns as requested.

Case Pick:

• Collects sterile supplies in specific quantities as specified by the patient-specific Preference Card, inspecting each product for expiration and package integrity.
• Collects sterile instrument sets and peel packs in specific quantities as specified by the patient-specific Preference Card, inspecting each product for indications of appropriate sterilization and package integrity including wrap and sterilization tape integrity, and presence of external locks.
• Selects empty Case Carts that are appropriate for the amount of sterile product needed and ensures the Case Cart is clean and free of soil and debris.
• Using SPM, builds Case Carts for assigned surgical cases. Scans all instruments and supplies to the Case Cart.
• Scans the Case Cart to appropriate Operating Room and/or storage locations.

Other tasks as assigned

Qualifications

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) within 12 months of hire

Experience: related experience 1-2 years preferred

Knowledge, Skills and Abilities

• Knowledge of case cart assembly.
• Familiarity with the regulatory standards of materials management.
• Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs- 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision- Far Constantly (67-100%)
• Vision- Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

20 Patriot Place

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$22.88 - $32.72/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.