Service Manager

Pay

• $60,000 - $150,000 a month

Job type

• Full-time

Full job description

Service Manager

Antwerpen Auto Group

Contact Linda Peters

410-459-1780 cell

Skills:

Antwerpen is seeking an experienced Service Manager looking to lead an experienced team of service advisors. The successful candidate will be responsible for managing service advisors and making sure that our service department providing excellent customer service, scheduling appointments, and providing estimates and recommendations for repairs. The Service Manager must be able to communicate effectively with both customers and advisors, aid the team in setting and completing their goals, and manage the workflow of the service department, ensuring that all jobs are completed in a timely manner.

Responsibilities:

Set and maintain service advisors, monthly, quarterly and yearly goals.

Ensure that customers are being provided with excellent customer service.

Develop and implement service policies and procedures

Monitor Service Advisor-Customer interactions and help provide accurate information when needed.

Manage department budget and expenses

Collaborate with other departments to ensure seamless operations

Maintain accurate records of customer interactions and transactions.

Resolve customer complaints and issues in a timely and professional manner

Assist customers in understanding their repair needs, costs, and timeframe.

Requirements:

Proven experience as a Service Manager or similar role

Excellent leadership and management skills

Strong customer service orientation

Excellent communication and interpersonal skills

Ability to analyze and interpret data

Strong problem-solving and decision-making skills

Job Type: Full-time

Salary: $60,000.00 - $150,000.00 per month

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance