Service Manager

We are seeking an experienced Service Manager to lead the Service and Customer Repair Division. This is a key leadership role focused on delivering outstanding customer service, efficient technician scheduling, and strong cross-department coordination.

Responsibilities

• Oversee all operations of the Service and Customer Repair Division

• Communicate directly with customers to assess needs, provide updates, and resolve issues

• Schedule and manage service technicians to ensure timely, efficient repairs

• Handle customer concerns and complaints professionally and promptly

• Act as a liaison between service, rental, and equipment departments

• Oversee equipment repairs, from new parts installation to routine maintenance

• Partner with the Parts Manager on inventory management and purchasing

• Lead, train, and support a team of 8–10 employees

Qualifications

• Proven experience in service management (construction equipment or related industry preferred)

• Strong leadership and team management skills

• Excellent customer service and communication abilities

• Highly organized with the ability to manage schedules, inventory, and multiple priorities

• Ability to work collaboratively in a fast-paced environment

• Knowledge of construction equipment and tools is a plus

What We Offer

• Competitive benefits including 401(k) with company match

• Health, vision, and life insurance

• Paid time off

• A supportive, team-oriented work environment

• Opportunity to represent top-tier equipment brands and make a meaningful impact in the construction industry

Apply today to join a company that values integrity, teamwork, and professional growth.