Service Operations Administrator (Casablanca, MA, 20580)

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Join us and take your career to the next level

Kalmar is now looking for a Service Operations Administrator. In this vital role, you'll ensure the seamless execution of service contracts and on-call activities by mastering the flow of operational data.

From SAP documentation and timesheet administration to invoicing and site access coordination, you are the key link that enables our field teams to perform at their best. If you thrive on precision and efficiency, this is your opportunity to drive compliance and reliability in a fast-paced, high-impact environment.

This is a temporary position for 1 year, offering a fantastic "foot in the door" at a global industry leader. We are looking for a high achiever-should you perform well and should business growth continue as anticipated, there is a strong potential to transition this into a permanent role.

What are your key responsibilities:

• Service & SAP Administration: Manage the full lifecycle of service contracts and orders in SAP, including accurate data entry and monthly billing preparation.
• Time & Invoice Management: Verify technician hours, ensure timely SAP entry, and follow up on invoice dispatch and customer confirmations.
• Purchasing Coordination: Handle material requests and RFQs, tracking purchase orders from supplier quotation through to final delivery.
• Site Access & Logistics: Coordinate port and site access for personnel and assets while managing customs documentation for spare parts.
• Stakeholder Liaison: Act as the primary administrative link between field teams, customers, port authorities, and internal departments.
• Compliance & Audit Support: Maintain strict document control, filing, and archiving to ensure traceability and full readiness for internal audits.

What we offer you:

"Green business is good business - it's not just a slogan; we're investing in fossil-free steel and real change."

• Rewards that truly count: We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible working conditions - all within a culture that values your growth and celebrates success.
• Safety that moves us forward: Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.
• Purpose that drives change: You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.
• People who move together: You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.

Become part of our global network of 5,200 professionals across 120+ countries, where your work drives innovation, sustainability, and meaningful impact around the world.

What you bring to the role:

• Education: Master's degree in Logistics, Purchasing, Business Administration, or a related field.
• Technical Proficiency: Strong organizational skills with a basic understanding of SAP being a distinct advantage.
• Language Skills: Proficiency in French (spoken and written) and an intermediate level of English.
• Operational Excellence: High attention to detail, accuracy in data management, and strong time management abilities.
• Communication: Excellent coordination skills with the ability to liaise effectively between field teams and customers.
• Mindset: A proactive, problem-solving approach with the ability to work both independently and as part of a diverse team.

Ready to elevate your career? Apply today!

We encourage you to submit your application as soon as possible. Interviews will be conducted on a rolling basis, and the position will be filled as soon as the most suitable candidate is identified.

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About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com