Service Operations & Warranty Coordinator
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Job Description
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Overview
UTS ServicePros is seeking a proactive and highly organized Service Operations & Warranty Coordinator to join our nationwide window and door service team. This role is ideal for someone skilled in field service operations, logistics coordination, and customer service administration. You will oversee a multi-state territory, managing communication and scheduling between Independent Field Technicians, Homeowners, Parts Locations, and Manufacturers to ensure timely and high-quality warranty service completion.
Success in this position requires strong communication, problem-solving, and multitasking abilities, along with a process-driven mindset focused on operational efficiency and customer satisfaction.
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Key Responsibilities
· Coordinate and oversee field service operations for inspections, repairs, and replacements of window and door
· Manage technician dispatch and scheduling to ensure timely completion of work orders across assigned territories.
· Facilitate logistics and parts coordination, ensuring the correct components are available for each job and tracking shipments as needed.
· Serve as the primary liaison between Independent Contractors, Homeowners, and Manufacturers to maintain smooth service flow.
· Communicate with manufacturers to secure approvals, confirm warranty coverage, and ensure compliance with service standards.
· Collaborate with internal Customer Service and Operations teams to resolve escalations and ensure customer expectations are met.
· Monitor service performance metrics and analyze trends to identify opportunities for operational and process improvement.
· Train and support field technicians on company procedures, manufacturer requirements, and service documentation standards.
· Maintain up-to-date knowledge of manufacturer warranty policies and communicate updates internally and externally.
· Contribute to a culture of efficiency, accountability, and excellence in every customer interaction.
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Qualifications & Skills
· Education: High school diploma or equivalent required; additional education or certification in logistics, business operations, or customer service preferred.
· Experience:
o 2–4 years in a related role such as Field Service Coordinator, Warranty Administrator, Operations Coordinator, or Logistics Specialist.
o Experience managing service territories, coordinating technicians, or overseeing warranty claims is highly valued.
· Technical Skills:
o Proficiency in Microsoft Office Suite (Excel, Outlook, Teams) and CRM or field service management platforms.
o Ability to interpret warranty documents, service reports, and manufacturer specifications.
· Soft Skills:
o Strong organizational, time management, and multitasking abilities.
o Excellent written and verbal communication with internal teams, vendors, and customers.
o Customer-first mindset with strong problem-solving and conflict-resolution skills.
o Ability to work independently and collaboratively in a fast-paced environment.
· Industry Knowledge: Familiarity with window and door products or home construction services is a major plus but not required.
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Why Join UTS ServicePros?
· Competitive base salary with monthly performance incentives.
· Comprehensive health, dental, and retirement benefits.
· Professional development and advancement opportunities.
· Work with a collaborative and supportive team in a growing, nationwide company.
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About UTS ServicePros
UTS ServicePros partners with many of the industry’s leading window and door manufacturers to “Deliver the Manufacturer’s Promise” by providing exceptional field service for products under warranty. Our corporate headquarters in Richardson, TX, manages nationwide service operations—connecting customers, technicians, and manufacturers to ensure efficient and professional warranty fulfillment.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.