Service Program Manager

Job Title

Service Program Manager

Job Description

Service Program Manager

You will be responsible for spearheading high-impact service programs, aligning resources and managing schedules to ensure projects are executed within scope and budget for the transformation of the Sleep & Respiratory Care North American service provider network.

Your role:

• Lead the delivery of high-impact service programs by aligning resources, managing schedules, and ensuring adherence to quality standards. Maintain scope and budget compliance while driving successful outcomes across multiple projects.
• Develop detailed program and project plans, including timelines, milestones, and risk mitigation strategies. Ensure all plans align with organizational goals and incorporate robust communication frameworks for transparency.
• Partner with senior leadership and stakeholders to define objectives, set priorities, and align projects with long-term organizational vision. Facilitate effective communication across teams to ensure engagement and clarity.
• Evaluate project performance against KPIs, providing analysis and recommendations for course corrections. Champion process improvements and best practices to enhance efficiency and service delivery effectiveness.
• Oversee integration of project deliverables into final program outcomes, ensuring intended benefits are realized. Manage team talent through selection, performance management, and career development to foster operational excellence.

You're the right fit if:

• You've acquired 5+ years of experience in project and program management, creating project dashboards and IT background.
• Your skills include strong attention to detail and organizational skills, project scheduling, risk management and Lean, with practical experience implementing agile practices in project environments.
• You have a Bachelor's Degree, required in Engineering, Business Administration, Management or equivalent field. PMP certification required.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You also have excellent communication skills, both verbal and written, with the ability to articulate complex ideas and technical concepts to non-technical audiences; ability to adapt to changing priorities, work under pressure, and thrive in a fast-paced, dynamic environment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Murrysville, PA is $112,000 to $180,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.