Service Scheduler / Coordinator

Felder Group USANew Castle, DE

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Service Planner

Company: Felder Group USADepartment: ServiceTeam: Service Operations & PlanningReports To: Service Operations Team LeadLocation: New Castle, Delaware (Felder Group USA Headquarters)Position Type: In-Office | Monday–Friday, 8:00 AM–5:00 PM | Hourly

About Felder Group USA

Felder Group USA is a leader in high-precision woodworking machinery, providing world-class equipment, technical support, and service to customers across North America. We pride ourselves on delivering exceptional service through efficient scheduling, organized operations, and strong customer communication.

Position Summary

The Service Planner is responsible for managing daily and weekly schedules for field service technicians while supporting the Service Department through administrative and customer-facing tasks. This role requires exceptional organization, attention to detail, and the ability to coordinate technicians, customers, and resources in a fast-paced environment.

Key Responsibilities

Scheduling & Coordination

Create, maintain, and adjust technician schedules based on availability, skillset, geographic location, and job priority.
Coordinate customer appointments, confirm service details, and communicate technician arrival times.
Monitor open work orders and ensure timely follow-up and completion of tasks.
Communicate real-time schedule changes to customers and technicians.

Administrative & Operational Support

Create, send, and follow up on service quotes for customers; obtain approvals before scheduling work requiring authorization.
Book travel arrangements for technicians, including flights, rental cars, and lodging as needed.
Receive, review, and process technician service reports to ensure accuracy and completeness.
Enter service information, updates, and scheduling changes into the company CRM/ERP system promptly.
Support the Service Operations Team Lead and other Service Planners with workflow optimization and resource planning.
Provide exceptional customer service via phone and email.

Qualifications

Required:

Experience in scheduling, dispatching, administrative support, or service coordination.
Strong organizational skills with the ability to manage multiple priorities.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office (Outlook, Excel, Word).
Ability to work full-time in the New Castle, DE office.
High School Diploma or GED

Preferred:

Experience with field service operations or technician scheduling.
Experience in mechanical, technical, or service-industry environments.
Associate degree, Bachelor's Degree, or college coursework/credits

Core Competencies

Attention to detail
Customer-focused communication
Problem-solving and adaptability
Reliability and punctuality
Ability to work independently and as part of a team

Benefits

Felder Group USA offers a comprehensive benefits package, including:

Health insurance
Dental and vision coverage
Retirement plan
Paid vacation and sick time

Work Schedule & Compensation

Hours: Monday–Friday, 8:00 AM–5:00 PM
Location: In-office, New Castle, Delaware
Compensation: Hourly (based on experience)

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FAQs About Service Scheduler / Coordinator Jobs at Felder Group USA

What is the work location for this position at Felder Group USA?

This job at Felder Group USA is located in New Castle, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Felder Group USA?

Employer has not shared pay details for this role.

What employment applies to this position at Felder Group USA?

Felder Group USA lists this role as a Full-time position.

What experience level is required for this role at Felder Group USA?

Felder Group USA is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Felder Group USA for this role?

Felder Group USA offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Felder Group USA?

You can apply for this role at Felder Group USA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.