Service Scheduler

ScentAir Technologies LLCCharlotte, NC

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Job Description

ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for a diverse range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), as well as health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and we are proud to be the global leader in Scent Marketing!

Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Dick’s Sporting Goods, Westin Resorts, and Greystar Properties, among many others.

The Service Scheduler is responsible for analyzing and coordinating the installation planning for the technical services department. The Service Coordinator will work closely with internal and external customers to assure correct, on-time installation and field service.ESSENTIAL DEPARTMENTAL DUTIES AND RESPONSIBILITIES

Coordinates and ensures timely scheduling of field technicians and sub contractors for client installations, service requests, and regular maintenance of systems at customer locations throughout North America, Canada, and Latin America
Monitors service ticket status to ensure all service requests are performed in a timely fashion
Communicates installation schedule to customers, vendors, sales, and production to ensure timely delivery of product to be installed
Analyzes and reports service performance to management team
Reports customer feedback from installations for continuous improvement
Educates customers about the installation and maintenance process
Advises management about the status of installation and any barriers to on-time installation and on-site service
Tracks and analyzes installation costs

QUALIFICATIONS, EDUCATION AND EXPERIENCE

Must be a self-starter with the ability to work well with changing priorities
Computer systems proficiency;
Microsoft Word, Outlook, Access, PowerPoint, Excel with experience in V look ups
Familiar with Customer Relationship Management (CRM) software applications
Excellent troubleshooting and diagnostic skills
Previous scheduling experience preferred but not required
Associates Degree required Bachelor’s Degree preferred

While performing the duties of this job, the employee is frequently required to sit, use hands to operate a computer and calculator, and talk or hear. The employee is occasionally required to stand; walk, reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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