Service Supervisor

Are you a motivated and skilled professional seeking a dynamic opportunity in the field of service supervision? We are currently looking for an Service Supervisor to join our team. This role offers the chance to oversee our Service and Maintenance technicians. If you possess strong communication skills, technical expertise, and a commitment to excellence, we encourage you to apply! Company vehicle provided. Learn more about us here. About Us

Representative Responsibilities:

• Schedules, directs and provides technical support for service/maintenance technicians to meet service demands and customers' expectations

• Providing satisfactory solutions to customer needs, concerns and issues in a timely, efficient and cost-effective manner while projecting a professional and customer friendly attitude

• Assists in recruiting, interviews, hiring and training of service/maintenance technicians

• Supervises and directs the service/maintenance technicians to effectively perform the functions of equipment operation, preventative maintenance and other duties as required to ensure customer satisfaction

• Reviews technicians' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity. Completes jobsite drop-in audits.

• Works alongside General Manager for technician's performance appraisals, reviews and for setting improvement goals/following KPI's per company requirements

• Works with Training Coordinator to ensure that technicians are properly trained on latest service/maintenance techniques and safety procedures for equipment and general working conditions

• Conducts group and one-on-one meetings with service/maintenance technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings

• Communicates regularly with dispatch team to ensure that technicians are being scheduled properly by skill level, efficiency and training requirements

• Manages equipment, special tools and parts needed for the company including parts ordering.

• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold

• Develops and monitors individual department budgets, goals and objectives to insure departmental profitability, quality workmanship and customer satisfaction in conjunction with the General Manager

• Reviews work orders, invoices and time reports for accuracy

• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met

• Ensures that all company/department policies are being followed by the Service/Maintenance Department

• Oversees assigned HVAC vehicles, monitors vehicles/inventory to ensure they are being cleaned, maintained and operated as required and used according to company policy

• Performing related duties as assigned by the General Manager

REQUIREMENTS:

• Excellent customer service skills
• High school graduate or GED required
• Five or more years of successful and full-time HVAC experience, either as a service technician or maintenance technician, required
• Previous supervisor or managerial experience required
• EPA 608 Type II Certification, NATE Ready-to-Work and NATE Technical Certification, preferred
• Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
• Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems, preferred
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
• Excellent leadership skills to enhance team productivity and standards of work produced
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
• Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
• Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in themselves and in others
• Valid Arizona driver's license with a clean driving record, background and drug screening
• Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Frequent speaking, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Busy office environment with moderate noise level due to talking, computers, printers, and activity
• Physical ability to perform all the duties noted above under the conditions, circumstances, and weather extremes found in the Arizona. Examples include the ability to lift and carry a 75 lb. load (of the size and shape of an item encountered on an HVACR job) a distance of 75'; carry a 75 lb. motor up a fully extended 18' ladder. Must not have a fear of heights (acrophobia).

Benefits:

• 401(k)
• Company vehicle
• Short-term and long-term disability
• Life, Medical, Dental and Vision Insurance
• Employee assistance program (EAP)
• Employee discount
• Paid time-off
• Referral program
• Tuition reimbursement

Schedule:

• Monday to Friday
• Weekend availability as needed

Supplemental pay types:

• Opportunity for bonus pay
• Pay schedule is every 2 weeks

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.