Service Writer I

ESSENTIAL FUNCTIONS

• Serve as initial contact person, receive and screen calls and visitors.
• Coordinate the flow of communication through the assigned office in an efficient and effective manner with staff, the general public, businesses, and others, take messages as appropriate.
• Enter all timecards for technicians.
• Reconciles all payroll entries before payroll is run biweekly.

ADDITIONAL FUNCTIONS

• Perform miscellaneous typing for the service department.
• Assist with filing from other areas of the shop office.
• Create work order jackets for all cost centers.
• Scan completed work orders.
• Make hotel/flight reservations as needed.
• Perform a variety of general clerical duties including maintaining and filing records, verifying accuracy of information, and recording information.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

• High school graduate or equivalent.
• Proficient data entry capabilities.
• Ability to speak, read, write, and understand English
• Ability to work in a team environment.
• Proficient in use of a desktop computer, including Microsoft Office products
• Must be able to operate a PC, dealer AS400 computer system, all related software, e-mail, calculator, telephone, fax machine, copy machine, and printer.
• Ability to work with customers in a professional manner and develop/maintain relationships

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

• Office environment; moderate noise level
• Material and equipment directly used: Computer terminals, personal computer, calculator, telephone, fax machine, copy machine, and printers.
• Ability to walk up and down stairs.
• Frequent sitting/standing for long periods using a computer
• Frequent use of hands for simple grasping, pushing, pulling, and writing and typing
• Overtime and varying schedules may be required
• Professional dress code is required.