Service Writer-Trucks

Service Writer- Kenworth

Bel Air, MD | Kenworth of Bel Air (All Roads)

Are you customer-focused, energetic, and friendly? Kenworth of Bel Air is hiring an experienced Service Advisor (heavy-duty experience preferred) to join our team. In this role, you'll be the first point of contact with our customers, managing communication throughout the repair process and serving as the liaison between customers and the dealership. You'll use your automotive/mechanical service knowledge to understand customer needs, set expectations, and ensure every customer receives first-class service.

Compensation & Schedule

• Full-time position with comprehensive benefits

• Paid training provided

• Advancement opportunities available within All Roads

Benefits

• Medical, dental, vision, disability, life, and supplemental insurance (eligible on the first of the month after 30 days)

• 401(k) with company contribution

• Paid vacation and sick time

• Company-paid holidays

• Tuition reimbursement program

• Employee referral bonus program

Responsibilities

• Provide excellent customer service in line with dealership standards

• Schedule appointments and prepare accurate repair estimates

• Advise customers on appropriate vehicle maintenance per manufacturer specifications

• Document repair and service orders accurately and efficiently

• Stay current with industry trends and apply knowledge to daily activities

• Build and maintain strong customer relationships to encourage retention and referrals

• Follow up with customers on repair status, changes, and pick-up times

• Perform additional duties as assigned

Requirements

• High School Diploma or GED required

• Valid driver's license required

• Prior automotive or service advisor experience (heavy-duty preferred)

• Excellent customer service and communication skills

• Ability to multi-task, prioritize, and work efficiently

Work Authorization

All Roads Company does not provide H1-B sponsorship. No security clearance required for this position.

AAP/EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Apply Today!

Join Kenworth of Bel Air and grow your career as a Service Advisor with a team that values customer service and supports your success.