Servicenow Administrator/Developer (945)

• Must be able to work onsite in Beloit, Wisconsin in a hybrid work arrangement*

ABC Supply is North America's largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

ABC Supply Co. is currently seeking a ServiceNow Administrator/Developer to administer 3 instances and provide ServiceNow solutions and services. The ServiceNow Administrator/Developer works with Architects, leads, project managers and other developers to implement solutions in the ServiceNow Platform to solve business-critical application challenges. This associate will also provide Tier 2/3 support including issue analysis and resolution.

Summary:

In addition to platform administration, the ServiceNow Administrator/Developer executes in all aspects of the development life cycle while handling platform configuration changes, as needed. This individual is highly experienced in all aspects of ServiceNow platform administration. This individual also assists in translating business requirements into technical requirements and has the technical skills and experience needed to develop solutions that meet functional and performance requirements.

Responsibilities:

• Performs all aspects of ServiceNow platform administration

• Integrations

• Platform security

• System access

• System upgrades and patches

• System clone management

• Data management

• Performance troubleshooting and resolution

• Incident receipt, resolution, and escalation (Tier 2/3 support)

• Implement ServiceNow solutions leveraging both commercial and custom (scoped) application development capabilities

• Actively test and clearly document implementations so others can easily understand the requirements, implementation and test conditions

• Guide and work with support teams in troubleshooting production issues and provides technical support of the platform

• Partner with business stakeholders, tech/product leads, and development resources to identify implementation options, curate designs, and iteratively develop/demo solutions to stakeholders

• Develop catalog item requests (Access, assets, etc.)

• Translate business workflows into application workflows

• Integrate ServiceNow with other custom and off the shelf application solutions

• Develop solutions using low-code, in some situations involving small quantities of JavaScript code

• Work with small development teams in multi-phase heterogeneous work environments and work streams

• Build trust with business and IT stakeholders by implementing technical solutions for enterprise-wide systems

• Experience training stakeholders in application use and system functionality

Qualifications:

• Bachelor's degree in CS or related degree/experience
• 5+ Years Admin/development experience with ServiceNow
• Experience leveraging and promoting an Agile team
• Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting and describing complex technical subjects
• Demonstrate strong problem-solving and analytical skills and be able to tackle design constrains and troubleshoot support issues
• Strong team player

Benefits may include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long-term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.