Shop Maintenance Tech I - Bend, OR

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview

As a Maintenance Technician I, you will be focused on keeping the essential coffee-making equipment to the level of standards that Dutch Bros requires. Working with supervisors and the Regional Facilities Manager to communicate issues arising within the shop or items that may require more attention. Preserving the investment and helping the company continue to spread the Dutch love through every cup of coffee and customer's smile.

Key Result Areas (KRAs)

Conduct routine maintenance tasks and basic equipment repairs:

• Order parts needed for repairs

• Note: any repairs costing more than $500 should be approved through the Operator

• Utilize the training and repair guides provided by HQ as a reference for repairs

• Use the full QA Inspection Checklist monthly, at all shops, to ensure standards are met

• Communicate issues to the Operator regarding shops not meeting our cleanliness standards or with areas for improvement so they can properly address the shop management

• Change out machines annually and as needed to conduct descales or necessary repairs

• Clean machine monthly

• Maintain active/working stock of backup equipment

• Repair grinders and espresso machines as needed

• Perform limited, non-refrigerant system repairs to freeze machines and ice machines

Effectively prioritize, track, and communicate the status of repairs and maintenance requests with shop leadership:

• Keep accurate records of maintenance activities per digital maintenance log(s)

• Utilize the prioritization matrix to ensure effective prioritization of routine maintenance tasks, requests from shop leadership and any other emergency or non-emergency needs that are identified

• Keep shop leadership informed of progress or schedule for requests

• Manage requests and schedule tasks or repairs efficiently

• Communicate regularly with Shop Managers, Regional Managers, Operators, and Regional Facilities Manager to assess immediate and long-term needs

• Keep accurate records of maintenance activities per digital maintenance log(s)

• Coordinate needed repairs with electricians, plumbers, and contractors as outlined by the Facilities Department at HQ through the Ecotrack system as needed

• Update records of maintenance activities to Ecotrak work orders

Job Qualifications

Required:

• Available to work flexible hours that may include early mornings, evenings, graveyards, weekends, and holidays that may include a total of 35 or more hours per week

• Available 24/7 as necessary to assist the emergency needs of the shop

• Completion and passing of standard background check and MVR required

• This position requires driving, when necessary and must have a valid driver's license

Preferred:

• Strong organizational skills

• Ability to learn and act quickly working in a fast-paced and changing environment

• Strong interpersonal skills

• Ability to work independently as well as in a team

• Ability to build relationships

• Knowledge of basic repair and maintenance techniques and practices

• Ability to use hand and power tools in a safe and effective manner

Competencies

• Strong problem-solving skills

• Strong technical skills

• Strong time management skills

Physical Requirements

• Constant standing/walking, up to 10 hours at a time

• Occasional stooping, kneeling, or crawling

• Occasional pushing, pulling, lifting, or carrying up to 65 lbs

• Possible exposure to extreme heat and/or cold temperatures

• Occasional ascending or descending on ladders and ramps

• Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine

• Constantly receiving detailed information through oral communication

• Constant clarity of vision at near and/or far distances

• Constant cash handling requiring mental math

• Constant talking, expressing, or exchanging ideas by means of verbal communication

Compensation:

$19.56 per hour or DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!